LTSS Case Manager I

Montrose County•Montrose, CO

16h•Hybrid

About The Position

This position provides Intake and Ongoing Case Management for adults and/or children who require Long Term Services/Supports (LTSS) in their homes and communities. The role operates under the supervision of the LTSS Supervisor, performing routine tasks within established policies and procedures, and receiving detailed instructions for new projects. This position does not have supervisory responsibilities. Key functions include managing an ongoing caseload of up to 65 members, conducting intake/screening for new referrals, and completing functional assessments to determine program eligibility. The Case Manager collaborates with members, their families or authorized representatives, and providers to develop risk and needs assessments, establish goals, and coordinate client services and referrals. Responsibilities also involve coordinating and monitoring the delivery of services and supports outlined in the Support Plan, referring members to community resources as needed, and conducting in-person visits with members in accordance with program regulations. The role requires maintaining and updating documentation in both paper case files and state-prescribed systems within designated timelines, demonstrating professional-level, complex writing skills, and responding promptly to critical situations. Additionally, the Case Manager refers members to and/or facilitates enrollment in state-funded programs. Regular and predictable attendance is essential, along with the ability to maintain sensitive and confidential information.

Requirements

A Bachelor’s degree from an accredited college or university in Social Work or a Human Behavioral Science field; or Accumulation of five (5) years of relevant experience in the field of LTSS, which includes Developmental Disabilities; or A combination of education and relevant experience suitable for the position's requirements.
Experience in one of the following areas: long-term care services and supports, gerontology, physical rehabilitation, disability services, children with special health care needs, behavioral science, special education, public health or nonprofit administration, or health/medical services, including working directly with persons with physical, intellectual or developmental disabilities, mental illness, or other vulnerable populations as appropriate to the position being filled.
Completed coursework and/or experience related to the type of administrative duties performed by case managers may qualify for up to two (2) years of required relevant experience.
Basic understanding of laws and regulation regarding abuse, neglect, and mistreatment of children and adults.
Principles and practices as related to Long Term Care determinations, case management, risk assessment and crisis intervention.
Development of Person-Centered Support Plans and assist Member/AR in determining most appropriate service delivery option.
Ability to communicate effectively both verbally and in writing and the skill to organize materials and present information clearly and concisely in verbal and written form.
Ability to read, understand, and interpret complex documents.
Ability to understand and follow verbal and written instructions.
Proficient knowledge of the English language, proper grammar, punctuation and spelling in other oral and written communication and understanding of current technical report and business correspondence writing techniques and methods.
Ability to read, comprehend and apply laws, rules, regulations, policies and standard operating procedures required for this position, as well as, technical reports, procedure documents and manuals.
Ability to make effective and persuasive presentation on complex topics to a wide variety of audiences.
Ability to establish and maintain cooperative working relationships with fellow employees, representatives of other agencies and organizations and members of the community.
Strong customer service orientation and ability to work collaboratively within a team environment.
Ability to interact professionally and diplomatically with County employees, other agencies and organizations and members of the community and manage difficult or emotional customer situations.
Skill to organize work flow and accomplish established objectives.
Ability to recognize when confidentiality is required and maintain strict confidentiality.
Ability to maintain appropriate professional boundaries in relationships with customer/clients and the general public.
Ability to work with basic mathematical concepts such as addition, subtraction, multiplication and division and apply concepts such as fractions, percentages, ratios, and proportions to practical situations.
Ability to apply basic principles of logic and reasoning to a variety of practical problems.
Problem solving and troubleshooting skills.
Strong organizational skills and the ability to prioritize and work on multiple tasks.
Ability to exercise some independent judgment and function under pressure.
Ability to accomplish assigned tasks to meet established performance standards and objectives and thinks through the consequences of a decision prior to making it.
Ability to effectively use modern office technology and equipment, including computers, calculators, telephone, copiers with scanning and faxing capabilities.
Proficient in word processing, database manipulation, spread sheets, email, and the knowledge to save and retrieve documents from a variety of destinations and sources with a high degree of accuracy.
Ability to learn the software and programs related to the position and the County.
Must possess and maintain a valid Colorado Driver’s License and satisfactory driving record.
Willingness to work outside of traditional business hours to meet the needs of members.
Successful completion of NIMS IS 100 and 700 within one (1) year of employment.
Act as a credible witness when testifying in court.

Responsibilities

Manages an ongoing caseload of up to 65 members, ensuring effective Case Management.
Conducts intake/screening for new referrals and completes functional assessments to determine eligibility for available programs.
Collaborates with members, family/authorized representative and providers, to develop risk and needs assessments, establishing goals, coordinating client services and referrals.
Coordinates and monitors the delivery of services and supports outlined in the Support Plan, referring members to community resources as needed.
Conducts in-person visits with members in accordance with program regulations.
Maintains and updates documentation in paper case files and completes all required documentation in the state-prescribed system(s) within designated timelines.
Demonstrates professional-level, complex writing skills.
Responds promptly to critical situations.
Refers members to and/or facilitates enrollment in state-funded programs.
May perform other duties as assigned.
Regular and predictable attendance is required.
Maintain sensitive and confidential information.