LTS Screener II

TX-HHSC-DSHS-DFPS•Tyler, TX

About The Position

Join the Texas Health and Human Services Commission (HHSC) and be part of a team committed to creating a positive impact in the lives of fellow Texans. At HHSC, your contributions matter, and we support you at each stage of your life and work journey. Our comprehensive benefits package includes 100% paid employee health insurance for full-time eligible employees, a defined benefit pension plan, generous time off benefits, numerous opportunities for career advancement and more. Explore more details on the Benefits of Working at HHS webpage. Are you a highly motivated, compassionate and dedicated individual looking for a rewarding career determining eligibility for Texans in need of in-home care, home delivered meals, emergency response services, and other social services? If so, the Texas Health and Human Services Commission (HHSC) Community Services (CS) division is looking for individuals who want to join an exciting, dynamic team working in a high-performing and innovative environment. CS provides an integrated and streamlined approach to connect individuals to services and supports that reduce institutionalization and allow individuals to remain in their communities. Our staff are well organized, able to multi-task, possess the ability to learn policy regulations, able to thrive in a challenging, fast-paced and evolving environment, have good communication skills, a positive attitude, strong work-ethic and a desire to help others. If you also possess these skills, then we are looking for you. We want you to join our team! Employee benefits include but are not limited to employer paid health insurance; vacation leave; sick leave; paid holidays (15 per year on average); and defined retirement plan with lifetime annuity. Brief Job Description:Brief Job Description:Screen requests for people who are aging and those with disabilities who are applying for Long Term Care Services and Supports that enable them to remain in the community. Work involves interviewing elderly consumers and consumers with disabilities, explaining and referring consumers to the appropriate services. Processes Community Care Services & Eligibility (CCSE) referrals for unit assignment. Provides general and specific information about CCSE services to individuals and the public. Makes appropriate referrals to other program areas and to the community organizations. Generates change requests from consumers, family members, and/or contracted provider agencies. Provides specific information regarding Interest List services and status of placements. Handles high volume incoming calls in a Call Center environment which may include working a schedule from 8am – 5pm. Work includes operating a computer. May perform clerical duties on rotation.

Requirements

High School Diploma or equivalent is required.
Application indicates willingness to travel at least 25% of the time for meetings and trainings.
Experience using email and other automated applications, such as Microsoft Office products.
Excellent written communication as observed by detail and completeness of information provided on the state application
Current Valid Driver’s License.
Ability to effectively communicate orally and in writing.
Ability to set priorities, establish timeframes, and meet deadlines.
Ability to establish and maintain effective relationships with individuals receiving services, co-workers, contract agency staff, and staff from other federal or state agencies.
Ability to operate computer and general office equipment.
Skills in the use of automated software (i.e. Microsoft Office, SharePoint, etc.)
Knowledge of interviewing techniques to obtain personal information, to make inquiries, and to resolve conflicting statements.
Knowledge of resources that serve individuals who are older or have a disability

Nice To Haves

Application indicating bilingual: English/Spanish preferred

Responsibilities

Answers the toll-free Intake Line for Region 04/05 CCSE.
Attends work on a regular and predictable schedule in accordance with agency leave policy.
Be familiar with and follow all HHS policies and procedures relating to job performance and work rules.
Accept and process telephone and fax requests for CCSE program services. (30%)
Provides general and specific information about CCSE program services. (25%)
Refers intakes to CCSE staff. (20%)
Refers individuals to other programs, agencies and other community organizations. (20%)
Completes special assignments and/or reports. (5%)
Operates a computer to document, update or inquire into case records.
Handles high volume incoming calls in a Call Center environment.
Communicates on a basic level with others (internally and externally) to provide, exchange or verify information on CCSE Services.
Answer inquiries, address issues, or resolve/report problems or complaints.
Operates a computer to document, update or inquire into case records.
Prepares report/record of each call received in order to provide management information on program operations.