LTCR Provider Investigations Inspector

TX-HHSC-DSHS-DFPS • TX

91d • $5,035 - $6,779

About The Position

Join the Texas Health and Human Services Commission (HHSC) and be part of a team committed to creating a positive impact in the lives of fellow Texans. At HHSC, your contributions matter, and we support you at each stage of your life and work journey. Our comprehensive benefits package includes 100% paid employee health insurance for full-time eligible employees, a defined benefit pension plan, generous time off benefits, numerous opportunities for career advancement and more. Explore more details on the Benefits of Working at HHS webpage. Functional Title: LTCR Provider Investigations Inspector Job Title: Inspector V Agency: Health & Human Services Comm Department: Reg Svc/Survey Operations Posting Number: 9927 Closing Date: 11/05/2025 Posting Audience: Internal and External Occupational Category: Protective Services Salary Group: TEXAS-B-20 Salary Range: $5,035.99 - $6,779.25 Pay Frequency: Monthly Shift: Day Additional Shift: Telework: Not Eligible for Telework Travel: Up to 80% Regular/Temporary: Regular Full Time/Part Time: Full time FLSA Exempt/Non-Exempt: Nonexempt Facility Location: Job Location City: SAN ANGELO Job Location Address: 622 S OAKES ST. In this front-line field position, the Inspector V investigates reports of abuse, neglect, and exploitation of adults and children with mental illness or intellectual, developmental, and physical disabilities in State Hospitals, Managed Care, and Community Intellectual and Developmental Disability (IDD) services. Investigations occur in various settings such as facilities and private residences. Investigations are completed in accordance with Texas Administrative Code and Provider Investigations policy. Occasionally might need to testify at hearings or in court proceedings to provide information regarding policy/procedures, history, findings, or activities. This position offers a competitive starting salary; excellent state benefits, including health insurance and retirement; and the opportunity to regularly travel to different facilities within a region and across the state.

Requirements

• Knowledge of Provider Investigations agency policies, procedures, and standards.
• Knowledge of Texas laws relating to Provider Investigations and protective services.
• Knowledge of the population Provider Investigations serves adults and children with mental health issues and intellectual, developmental, and physical disabilities.
• Knowledge of crisis intervention techniques and skills.
• Knowledge of differing cultures/ethnic groups and values.
• Skill in establishing and maintaining effective working relationships.
• Skill in effective verbal and written communication.
• Ability to work in a potentially emotion-filled environment.
• Ability to operate a computer, tablet, laptop device, smartphone, and various software packages, including Microsoft Office.
• Ability to operate standard office equipment, including fax and copy machines.
• Ability to conduct interviews in various locations, including private residences, day habilitation facilities, group homes, and state-operated facilities.
• Ability to work in environments where violent and dangerous individuals may be present.

Nice To Haves

• Experience interacting with or communicating with members of the public, in person or by phone.
• At minimum, the applicant must have 60 hours of college credits from an accredited college or university.
• Four-year degree from an accredited college or university, preferred.
• Experience conducting investigations preferred.
• Experience working with individuals with mental illness, intellectual or developmental disabilities, or physical disabilities preferred.

Responsibilities

• Conducts interviews concerning the allegation of abuse, neglect, or exploitation.
• Collects evidence pertinent to the investigation.
• Uses critical thinking and sound judgment to analyze evidence related to the allegation.
• Writes reports summarizing the facts obtained during the investigations as to whether abuse, neglect, or exploitation occurred.
• Communicates professionally and appropriately via all communication mediums.
• Promotes and demonstrates appropriate respect for cultural diversity.
• Behaves ethically and adheres to HHSC Standards of Conduct.
• Participates in case conferences and meetings with supervisors and peers regarding case progress and disposition.
• Participates in continuous training.
• Attends work regularly in accordance with agency leave policy.
• Works occasionally outside of traditional working hours (8 am – 5 pm), which may include evening hours, weekends, and holidays, as required for case-related functions, on-call duties, and/or as required by management.
• Travels using a personal vehicle and/or rental car in accordance with state travel policy. Travel reimbursement provided.
• Performs other duties as assigned and required to maintain unit operations.

Benefits

• 100% paid employee health insurance for full-time eligible employees.
• Defined benefit pension plan.
• Generous time off benefits.
• Opportunities for career advancement.
• Qualifying organization for the Federal Public Service Loan Forgiveness Program.
• Lifetime monthly retirement annuity.
• 401(k) and 457 Programs under the Employees Retirement System of Texas.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Bachelor's degree