Remote LTC Pharmacy Adjudication Technician

Symbria•Pittsburgh, PA

7d•Remote

About The Position

Symbria Rx Services is seeking a team oriented. As one of the few 100% employee-owned companies in healthcare, our business practices are guided strictly by the values to which our employee owners are committed to. For more than 20 years, Symbria has been providing an outstanding work environment for talented employees to deliver patient-centered care to the geriatric population in senior-living and post-acute settings. The LTC Pharmacy Adjudicator is responsible for communicating to the communities when order exceptions occur such as non-formulary, expensive medications, and incomplete orders. This position works closely with the community staff to have orders clarified and medications changed to less expensive alternatives. Coordinates all adjudication on Medicare D claims where needed and to perform all functions required to maintain, update, and bill customers' accounts timely and accurately. Working Schedule: 12:00pm-8:30PM Monday-Friday, occassionally, 2:30PM-11PM, and every other weekend. Must work rotating holidays. Must currently live in a state Symbria Rx Services is licensed in: AZ, CO, FL, IL, IN, KS, MA, MI, MO, PA, OH, WI. 100% Remote Must have high-speed, internet access provided by a cable or fiber provider (no DSL or satellite). Internet is not provided or reimbursed by Symbria. Users with no more than three (3) local devices connected, a minimum connection speed of 50 Mbps for downloads, and 10 Mbps for uploads is required. Latency must be below 35. Cable internet service is strongly recommended over DSL service. Users with four (4) or more devices such as laptops/ computers, mobile phones/ tablets, VOIP home phone, gaming systems, and streaming video systems (Netflix, Amazon Fire/ TV, Google, Roku, Apple TV, etc.), the minimum connection speed required should be 75 Mbps for downloads and 10 Mbps for uploads. Latency must be below 35. We recommend a wire connection to your home internet router. Slow or poor internet connection may impact or prohibit the ability to perform your job. The use of Wi-Fi ‘air cards' (mobile hot spots) are prohibited as your main internet connection. Symbria reserves the right to verify that your system will meet or exceed these requirements. All requirements & recommendations are subject to change with technological advances.

Requirements

High School diploma or general education degree (GED).
Pharmacy Technician License and/or Certification (CPhT) as per State requirements (must be licensed in Illinois and Massachusetts within 60 days of hire).
Data entry experience; minimum one year.
Excellent customer service, interpersonal, verbal and written communication skills.
General computer knowledge including Microsoft Office: Word, Excel, and Outlook.
Ability to maintain organization, multi-task and prioritize to manage assignments/projects.
Strong knowledge of Brand/Generic drugs and medical terminology.

Nice To Haves

Prescription billing experience; minimum one year.

Responsibilities

Initiate communication to communities regarding expensive and non-formulary medication orders and educate on less expensive alternatives identified by staff pharmacists.
Initiate communication to community regarding incomplete orders which require further clarification.
Keep detailed records of all orders that require communication to the community for potential follow up if needed.
Follow up with the community per policy timeframe if the medications have not been changed or clarified.
Send another supply of medication if needed.
Communicate professionally with community management staff including Director of Nursing and Administrator via phone or email.
Assist with data entry of orders as needed.
Assist with answering phone calls for the data entry department.
Review Medicare D rejections and prior authorizations, and coordinate with pharmacists or physicians to successfully adjudicate all claims.
Work in conjunction with designated operations staff to prepare for formulary changes.
Perform insurance and billing clerical duties, including review and maintenance of patient account information.
Prepare and submit claims to various third parties either electronically or by paper.
Identify and resolve claim denials.
Act as liaison between patients and third parties.
Work collaboratively with other team members and supervisor to ensure best practices are shared.
Provide backup support to other pharmacy departments based on business needs or production levels, as needed.
Any and all duties as assigned.