LTC PAM - West

Acadia Pharmaceuticals•Los Angeles, CA

1d•Remote

About The Position

As a Long-Term Care Patient Access Manager (LTC PAM) at Acadia, you will play a vital, field-based role supporting healthcare providers and facilities in navigating access to our therapies for on-label use in long-term care settings. In this non-promotional position , you’ll serve as a dedicated and trusted point of contact for LTC providers, facilities, and pharmacies—delivering expert guidance on access-related questions and solutions. You’ll act as a strategic liaison between LTC stakeholders, payers, and hub resources to help ensure patients receive timely and appropriate treatment. This role offers the opportunity to make a meaningful impact in the LTC community by removing barriers to care and supporting better patient outcomes through collaboration and access expertise.

Requirements

Bachelor’s degree required; concentration in life sciences preferred. Advanced degrees (RN, MSN, MBA) are a plus.
Minimum of 5 years of relevant experience in Patient Access, Market Access, Specialty Pharmacy, Nursing, or related areas, with 2+ years of experience strongly preferred in Long-Term Care.
Strong knowledge of payer dynamics, Medicare Part A and Part D access is preferred.
Equivalent combination of relevant education and applicable job experience may be considered.
Track record of increased responsibilities
Strong history of cross-functional collaboration
Demonstrated success leading without authority
Patient-centric and service-oriented mindset
Exemplary interpersonal skills
High emotional intelligence and empathy
Exceptional organizational and time management skills
Understanding of HIPAA rules
Strong written and verbal communications as well as presentation skills
Excellent computer skills, including knowledge of Microsoft Office products including Outlook, Excel, Word and Power Point
Ability to manage expenses within allocated budgets
Adaptable and open to an environment of change
Strong enthusiasm with a drive to succeed within a team
Ability to travel up to 60% to support LTC facility engagement and pharmacy collaboration
This role involves regular standing, walking, sitting, and the use of hands for handling or operating equipment. The employee may also need to reach, climb, balance, stoop, kneel, crouch, and maintain visual, verbal, and auditory communication both in a standard office environment and while working independently from remote locations.
Employee must occasionally lift and/or move up to 20 pounds.
This position requires the ability to travel independently overnight and/or work after hours as required by travel schedule or business needs.

Nice To Haves

Advanced degrees (RN, MSN, MBA) are a plus.
Strong knowledge of payer dynamics, Medicare Part A and Part D access is preferred.

Responsibilities

Subject matter expert in preventing and addressing access and reimbursement issues through education and problem-solving
Educate healthcare providers when appropriate, to navigate and clarify access process
Proactively work with assigned LTC facilities to build and maintain company products, access related knowledge
Work seamlessly and in coordination with Acadia customer support services, LTC pharmacies, and other field teams while supporting patient access
Escalate local payer issues to regional account managers
Condense complex issues into simple solutions by working with cross-functional peers to improve customer experience, educating providers on access and reimbursement requirements, coverage status, and payer appeals requirements, processes and timelines
Demonstrate deep knowledge of Acadia Customer Support Programs and serve as the expert in assigned territory
In-service to LTC facilities on all aspects of the prescription process including but not limited to coverage pathways for Medicare Part A vs Part D, prior authorization requirements, specialty pharmacies, financial assistance programs, and patient resources
Provide partnership with cross-functional colleagues to address individual LTC facility needs
Drive completion, submission, and follow-through of LTC-specific forms (e.g., Treatment Forms, Service Request Forms) and related documentation
Maintain a consistent on-site presence in LTC facilities
Coordinate with hub resources to minimize therapy gaps
Serve as a liaison with LTC pharmacies to coordinate dispensing, benefit investigations, and troubleshoot adjudication/distribution issues
Track, synthesize, and communicate field insights (payer trends, workflow gaps, pharmacy issues) to inform training and distribution strategies