LTC M&O Functional Analyst

Texas Health & Human Services Commission-posted 3 months ago
$5,797 - $9,508/Yr
Full-time • Mid Level
Hybrid • Austin, TX
Administration of Human Resource Programs
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Join the Texas Health and Human Services Commission (HHSC) and be part of a team committed to creating a positive impact in the lives of fellow Texans. At HHSC, your contributions matter, and we support you at each stage of your life and work journey. Our comprehensive benefits package includes 100% paid employee health insurance for full-time eligible employees, a defined benefit pension plan, generous time off benefits, numerous opportunities for career advancement and more. Explore more details on the Benefits of Working at HHS webpage.

  • Consulting with other Staff on issues being reported to troubleshoot complex technical problems and provide immediate and long-term solutions.
  • Directly interact with users of custom applications developed by the LTC Team on issues being reported to gather and document detailed information.
  • Coordinate with IT and other units to track issues and monitor outcomes related to the matters identified during analysis and problem identification.
  • Participate in the development and/or review of training materials to be provided to end users.
  • Provide technical assistance via training materials on system functionality to end users.
  • Coordinate with IT Staff to give specific recommendations and review outcomes of improvements, modifications, and expansion of the system.
  • Perform application testing of new/revised system functionality.
  • Graduation from a college or university with major course work in computer science or a related field.
  • Related work experience in software development or analysis may substitute for the required education on a year for year basis.
  • Knowledge of a helpdesk/call center for system support.
  • Knowledge of the Software Development Lifecycle, including Waterfall and Agile methodologies.
  • Knowledge of Salesforce CRM or similar case management tool for tracking tickets is preferred.
  • Skills in coordinating verbally and in writing with IT and other units.
  • Skill in preparation and review of training materials.
  • Skill in providing clear and concise technical information to non-technical stakeholders.
  • Skill in root-cause analysis and business process analysis.
  • Ability to maintain a professional demeanor when dealing with stressful situations.
  • Ability to communicate effectively to devise solutions to problems related to technical assistance.
  • Ability to provide excellent customer service to stakeholders.
  • ITIL-4 Foundations certification or advanced is preferred.
  • Hands on experience with Root cause analysis (RCA) techniques like Fishbone analysis preferred.
  • 100% paid employee health insurance for full-time eligible employees.
  • Defined benefit pension plan.
  • Generous time off benefits.
  • Numerous opportunities for career advancement.
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