LTC Casino Manager (Full-Time)

Miccosukee Resort & Gaming•Ochopee, FL

1d•Onsite

About The Position

We are looking for an experienced LTC Casino Operations Supervisor to join our team at Miccosukee Casino & Resort. As a valued team member, we are committed to delivering a memorable, impressive, caring, committed and original experience for our guests, our team members, and community. We uphold this commitment by providing a safe and enjoyable workplace where YOU are our number one priority. It is the MICCO way. Miccosukee Casino & Resort is in growth mode with several new and exciting projects in both the short and long term – starting with a new Poker Room. These projects will enhance the total customer offering and experience, integrate technology with service for a superior delivery, and most importantly, create unique and aspirational opportunities for our guests and our team members. Our ambitious growth plans, however, can only be realized by aligning talented people with the same passion for service, and the same commitment to delivering a truly memorable experience as all of our current team members. If this sounds like you, and you also enjoy equitable compensation, terrific benefits, growth opportunities within the organization, and a whole lot of FUN at work, then we look forward to meeting you.

Requirements

Must be able to communicate in English, Spanish is a plus.
High school diploma or equivalent.
Must be able to obtain and maintain a Tribal Gaming License.
Must have at least 2 years of experience as a slot attendant with Miccosukee Casino & Resort.
Adheres to all aspects of the Anti-Money Laundering (AML) Program and its regulations including, but not limited to, Title 31 Cash Transactions, Suspicious Activity Reporting and Customer Identification requirements.
Oversees and maintains integrity of Slot floor activity.
Ensures adherence to Casino policies and procedures.
Checks Slot machines to determine if there is fraudulent activity.
Ensures application of federal currency reporting requirements for counterfeit currency.
Assumes administrative responsibility in the absence of the LTC Shift Manager.
Performance in accordance with the organization’s policies, procedures and applicable laws.
Addresses complaints and resolving customer problems.
Every staff member is expected to adhere to the handbook; they are also expected to work collectively to support all the teams with which they have contact in achieving the Enterprise’s objectives.
Any other duty as required commensurate with the position, department, organization, or by Director.
Must be able to stand for long periods of time.
Must occasionally lift and/or move up to 20 pounds, and have the ability to push, pull, reach, bend, twist, stoop, and kneel.
Work with Supervisor(s) to formulate training programs.
Ensure Slot Cashiers are competent in interacting with guests.
Ensure Slot Cashiers questions and complaints are properly addressed.
Be proficient in all Slot Procedures and look for opportunities to improve the team’s job knowledge and performance.
Maintain proficiency in computer skills.
Inventory supplies and update Slot Supervisor/Manager when supplies need to be ordered.
Working knowledge PC skills including MS Word and Excel.
Must be able to work with others, communicate well, receive direction, and provide feedback when needed to achieve department goals and objectives.
Must maintain a positive attitude toward work and interface with guests in a congenial and polite manner.
Must be able to address stressful situations with clients with dignity and the utmost tact and politeness.
Must be familiar with OASIS slot player tracking system.

Nice To Haves

Spanish is a plus.

Responsibilities

Adhere to the Miccosukee Service Expectations and ensure team compliance.
Excellent guest service and people skills to communicate with all levels of Team Members and guests.
Ability to lead, motivate, and direct Slot Attendants.
Must have extremely outgoing personality and caring attitude.
Upon request, demonstrates how to operate a video machine or answers any general questions.
Maintains slot floor clean and free of debris.
Adhere to all aspects of the Anti-Money Laundering (AML) Program and its regulations, Title 31 Cash Transactions, Suspicious Activity Reporting and Customer Identification requirements.
Members are expected to conduct and carry themselves in a professional manner at all times and to observe the Company’s standards, work requirements and rules of conduct.
Support the F&B operation, selling of drinks including collection of payment.
Consistent and regular attendance is an essential function of this job.
Performs other related duties as assigned.