LSNC Aging Services Case Assistant

GODDARD RIVERSIDE COMMUNITY CENTER • New York, NY

91d • $34,130 - $34,130

About The Position

The Goddard Riverside Community Center and the Stanley M. Isaacs Neighborhood Center are well-established Manhattan community-based agencies that support services to approximately 30,000 New Yorkers. We are two of New York City’s leading human services organizations meeting the needs of children, youth and families, homeless individuals, and older adults throughout Manhattan and New York City. We work every day for a fair and just society where all people have the opportunity to make choices that lead to better lives for themselves and their families. The Isaacs Center focuses primarily on the needs of children and low-income families, out-of-school and out-of-work youth, and aging New Yorkers. We operate at community centers located in the neighborhoods of East Harlem and Yorkville, and seek to deliver programs that are impactful, innovative, and intergenerational. Lincoln Square Neighborhood Center (LSNC) is a multigenerational program of Goddard Riverside that serves the educational, recreational, and cultural needs of the Lincoln Square community, with a particular focus on residents of the Amsterdam Houses and Amsterdam Addition. LSNC Aging Services are funded by the New York City Department for the Aging (DFTA) and the New York State Office for the Aging (SOFA). More than 600 active members participate in the program, which provides daily nutritious hot lunches along with a wide range of wellness, educational, artistic, and social programming. Through comprehensive services—including case management, case assistance, and health promotion—LSNC Aging Services helps older adults (age 60+) lead vibrant, healthy, and meaningful lives. The Naturally Occurring Retirement Community (NORC) program specifically supports residents age 60+ of the Amsterdam Houses and Amsterdam Addition NYCHA developments. NORC services include social services, health promotion activities, and recreational, cultural, and social opportunities. Approximately 50% of participants are Spanish-speaking. The NORC operates in conjunction with the Older Adult Center, which is open to all New Yorkers ages 60 and older.

Requirements

• High school diploma required.
• Fluency in Spanish is required.
• Experience working with older adults preferred.

Nice To Haves

• Sensitivity to the strengths, challenges, and needs of older adults.
• Strong work ethic and reliability.
• Ability to multi-task and work effectively in a fast-paced environment.
• Strong written communication skills, with the ability to write concise and clear case notes.
• Ability to communicate effectively with clients who may have physical disabilities, sensory impairments (hearing, vision), and/or mental health challenges.
• Ability to work collaboratively as a team member while also carrying out independent responsibilities.

Responsibilities

• Provide advocacy, information, and referrals to connect clients with entitlement/benefits counseling, health and mental health care, food assistance, housing resources, caregiver referrals, and other services in line with program guidelines.
• Conduct new member registrations, annual assessments, re-registrations, and health indicator requirements.
• Perform home visits to homebound seniors to evaluate needs, ensure safety, link them to services, and provide ongoing social contact.
• Collaborate with the on-site nurse to coordinate medical care and assist with medication management.
• Support clients with scheduling and coordinating appointments, including providing reminders and follow-up.
• Deliver emergency outreach and assistance as needed.
• Provide friendly visiting and telephone reassurance to reduce isolation.
• Maintain accurate, timely client records in both written and electronic formats.
• Enter data into client databases in accordance with agency and program standards.
• Participate in staff meetings, supervision sessions, training programs, and case conferences.
• Contribute to program assessments, evaluations, and improvement plans.
• Assist with the daily oversight of senior center activities and respond appropriately to emergencies.
• Support operational needs, including lunch ticket distribution and front desk coverage, when required.
• Assist with outreach, engagement, and promotion of program services within the community.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees