LPN Client Relationship Specialist - Fulltime (In Office)
About The Position
Role and Responsibilities Responsible for developing and maintaining client relations and intake of direct referrals made to HCR. Essential Functions Cultivate relationships to help our physicians and hospitals identify the best home care solutions for their patients. Demonstrate ability to work in fast-paced environment while maintaining attention to detail. Timely and accurate creation & processing of incoming community, hospital & rehab referrals across NY state. Demonstrate effective communication with referral sources and other HCR departments. Arrange Durable Medical Equipment/Oxygen, etc. with outside vendors. Confirm insurance coverage on all referrals. Work in conjunction with Insurance Specialists to obtain required verifications/authorizations. Document according to department, agency & regulatory guidelines. Actively participate in department and agency meetings with solutions-oriented contributions. Must be knowledgeable and conversant in HCR programs and services. Other duties as assigned. This job description reflects management’s assignment of essential functions; and nothing in this herein restricts management’s right to assign or reassign duties and responsibilities to this job at any time.
Requirements
- Graduate of an accredited program of practical nursing required.
- Current, valid LPN license issued by NYS Department of Education required.
- Exceptional customer service skills, computer proficiency and efficiency, detail-oriented and able to work in a fast-paced environment.
- Meet or exceed established productivity expectations with the goal of increasing productivity.
- Provider relations experience in a healthcare environment.
Responsibilities
- Developing and maintaining client relations
- Intake of direct referrals made to HCR
- Cultivate relationships to help physicians and hospitals identify the best home care solutions for their patients
- Timely and accurate creation & processing of incoming community, hospital & rehab referrals across NY state
- Demonstrate effective communication with referral sources and other HCR departments
- Arrange Durable Medical Equipment/Oxygen, etc. with outside vendors
- Confirm insurance coverage on all referrals
- Work in conjunction with Insurance Specialists to obtain required verifications/authorizations
- Document according to department, agency & regulatory guidelines
- Actively participate in department and agency meetings with solutions-oriented contributions
- Must be knowledgeable and conversant in HCR programs and services
- Other duties as assigned
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
101-250 employees
