LPN Care Coordinator

BLESSINGS4EVER HOME CARE AGENCY LLC•Philadelphia, PA

About The Position

Under the leadership of the Operations Manager, the LPN Care Coordinator and operations department will work together to implement comprehensive care plans that meet Pennsylvania State, OLTL, and Blessings4Ever standards of homecare practices and comply with appropriate regulations. The LPN Care Coordinator develops and manages consumer plans of care and provides support functions for an assigned caseload of consumers and Personal Care Assistants (PCAs) to ensure delivery of high-quality home care services in accordance with service authorizations and regulatory guidelines.

Requirements

Basic understanding of medical conditions and terminology
Ability to maintain a Business Professional conduct including but not limited to following proper professional attire according to the handbook. Scrubs are permitted during Home Visit Days Only.
Case Management and Organizational Skills
Strong Communication and Teamwork Skills
Strong Documentation Skills
Ability to determine various needs, various stages of need and utilize excellent judgement for each consumer and associated PCAs
Must possess strong problem-solving skills that will enable you to determine the source of a problem and quickly find an effective solution.
Must have interpersonal skills including empathy, compassion and strong listening skills
Must be self-sufficient, able to complete task independently.
Must be reliable and adhere to time sensitive matters and deadlines.
Experience working with a diverse population.
Excellent computer skills in a Microsoft Windows environment and technologically savvy. HHA knowledge preferred.
Effective oral and written communication.
Excellent interpersonal and coaching skills.
Evidence of the practice of a high level of confidentiality
Active License Practical Nurse (LPN) degree
Registered Vehicle Required
Two years of homecare or healthcare experience or experience in health care or other service related industry preferred.
Employee may not at any time have been or be excluded from participation in any federally funded program, including Medicare and Medicaid. This is a condition of employment. Employee must immediately notify his/her manager or the Human Resource Director, if he/she is threatened with exclusion or becomes excluded from any federally funded program.

Nice To Haves

Bachelor’s degree in related field preferred

Responsibilities

Responsible for consumer customer service, consumer advocacy and consumer retention as it relates to consumer care.
Scheduling in-person or by telephone service questionnaires and/or wellness visits
Completing consumer consents and initial service questionnaire either in person or by phone
Completing wellness visits every 90 days for each consumer
Documenting all service questionnaires, wellness visits and incident reports in accordance with the Care Coordination policies.
Building initial service plans, reviewing service plans every 90 days or as needed and making addendums to service plan as needed
Responsible for reporting suspicion or any acts of physical, verbal or mental abuse to Adult Protective Services (APS).
Responsible to notify PA DHS - Bureau of Program Integrity regarding any reports of exploitation of consumer services, via email PA DHS Site
Follows up with incidents as directed by the Operations Manager and in accordance with the Care Coordination policies.
Attending Care Coordination Meetings
Attending incident Committee Meetings
Attending QAPI Meetings
Attend meetings as needed with department manager to go over progress, consumer updates and review work according to predefined metrics.
Tracking daily work
Running PROMISe to ensure eligibility of the Consumers (prior to home visits or on a monthly basis)
Running reports for service plan questionnaires
Running reports for wellness questionnaires
Running monthly metrics for the care coordination committee
Running reports for service plans
Running reports for incident management
Enter daily communication in HHA for all matters relating to Service Questionnaires, Wellness calls, incident reports and Service plans.
Daily communication with Eligibility Coordinator to ensure all assessments are scheduled and completed
Daily communication with the incident management team related to new incidents
Biweekly communication with the incident management committee
Weekly communication with the Care Coordination Committee
Daily communication with the operations manager
Assist with resolving consumers complaints
Assist with retention of consumers.
Assist with the develop with new lines of business: Private pay Home-health Tuberculosis Control Program
Responsible for performing PPD skin test, TB blood withdrawal and TB screenings.
Collaborate with the Operations Manager with the development of new training and training implementation.
Track and compile data related to employee training.
Assist with interviewing and enrolling new aides as needed.