LP Svc Foreman

Dead River Company • Woodstock, VT

20h

About The Position

The Service Foreman supervises and participates in the installation and repair
of heating equipment to ensure a high level of customer satisfaction while
ensuring an efficient and profitable operation.

Requirements

• Two to four years of supervisory experience is preferred.
• Prior working knowledge of the petroleum industry is a plus.
• Leadership skills and a desire to lead and train
• Strong communication and interpersonal skills
• Focused on customer service
• Technical, mechanical and analytical (troubleshooting) skills
• Ability to work independently and in a dynamic environment
• Dependability
• Delegation and follow-up skills with an emphasis on quality control
• A high school diploma or equivalent is required.
• The Service Foreman must have a Master License.

Responsibilities

• Assumes responsibility for the overall performance and management of service technicians. Assures that work assignments are completed correctly and efficiently.
• Assures proper training and development of technicians in the service department to provide quality service to customers and retain a skilled, productive workforce.
• Keeps abreast of technological improvements and/or changes relating to the petroleum equipment industry through training seminars and communication with manufacturers and vendors.
• Strives for a high level of productivity through quality control (eliminating callbacks) and by the timeliness of completed work projects.
• Inspects the work of service technicians for quality control purposes and provides guidance and performance feedback as necessary. May be asked to maintain written performance documentation on technicians.
• Reconciles customer complaints and ensures proper resolution.
• Assumes responsibility, as needed, for the maintenance of service department vehicles. Ensures that service technicians maintain vehicle cleanliness and inventory according to company guidelines.
• Provides cost estimates for internal parts and labor on equipment installations when requested.
• Sets an example of a high standard of corporate image. Works to develop a sense of teamwork among all technicians.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees