LP Intelligence Analyst
About The Position
Be a part of an exceptional team that leads company shrink mitigation and safety initiatives while keeping our Guests, Associates, and Communities at the center of everything they do. The face of retail is constantly changing, and this agile team is at the forefront of the latest Asset Protection technology and analytical tools that help protect company assets every day. Through operational excellence, innovation, and collaboration, the Asset Protection team is exceptional at quickly designing and implementing innovative new solutions for diverse Asset Protection challenges while simultaneously building strong partnerships across Human Resources, Stores Operations, Supply Chain, and Compliance teams. Do you enjoy investigating company profitability opportunities? Are you a proactive critical thinker who loves executing a strategic business plan? Then consider joining the Asset Protection team today! The Intelligence Analyst, Loss Prevention - Enterprise Protection & Intelligence Center is responsible for the monitoring, triage, analysis, and support of internal/external enterprise impacting escalations to the Enterprise Protection & Intelligence Center (Corporate based Security Operations Center). The Intelligence Analyst is also responsible for accurately ascertaining the scope of the escalation on the first contact through the provision of consistent, in-policy advice to the stakeholder - and own follow-up communication for any next steps to assist with resolution. This role builds outstanding relationships with stakeholders by providing expert insights and advice through the resourcing and execution of an appropriate EPICenter response plan. The Intelligence Analyst works collaboratively with stakeholders by utilizing analytical proficiency and influencing skills to identify and provide solutions that protect the internal customer/guest experience and Ulta Beauty brand. We are seeking to fill multiple roles across a 24/7 operation. SEEKING 3RD SHIFT CANDIDATES ONLY In all we do, we strive to uphold the company’s values in which we win together, give wow experiences, improve always, do what’s right, champion diversity and, love what we do and own what we do.
Responsibilities
- End-to-end triage and response for enterprise impacting escalations
- Remotely monitor Ulta Beauty assets within an assigned area
- Effectively demonstrate and utilize operational competencies as it relates to the Everbridge platform
- Identify and utilize the correct internal resources for monitoring and responding to escalations
- Provide the appropriate level of insight and risk analysis to stakeholders through a mix of outbound phone, email contact channels and internal tracking mechanisms
- Support Severity Level investigations and communicate findings to respective stakeholders
- Ownership of communication and documentation for applicable post care incident workflows
- Partner and provide support to the EPICenter Operations Manager on elevated or complex issues
- Document incidents and investigations as assigned
- Meet assigned quality metrics and service level goals
Benefits
- Full-time positions are eligible for paid time off, health, dental, vision, life and disability benefits.
- Part-time positions are eligible for dental, vision, life, and disability benefits.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
