Loyalty Service Representative

Chubb • Phoenix, AZ

292d

About The Position

Combined Insurance is hiring a Loyalty Services Representative. Our employees are trained through a series of formal in-class training sessions along with on-the-job training servicing all core types of calls that come into the Call Center. This is a growth and development entry-level position where an employee masters the core Loyalty Services Representative position requirements and demonstrates the abilities to being a competent representative.

Requirements

• 2 - 3 years' experience of customer service.
• High School Required; Bachelor's Degree preferred.

Nice To Haves

• Call Center Experience is a plus.
• Insurance knowledge is a plus.
• Bilingual skills (verbal, written, read) in Spanish preferred.

Responsibilities

• Work with customers, via inbound and outbound calls, to assist those that wish to cancel their existing insurance coverage, reviewing products, benefits and/or solving service and Claims issues.
• Assist clients by matching our products with the needs to the client.
• Assist in the collection of current and past due premiums.
• Collects, documents and enters data from and into multiple applications.
• Provides instructions and set expectations for policyholders.
• Consistently meets or exceeds expectations for departmental standards related to quality, average handle time, auxiliary time, after call work and other KPI's.
• Exhibits and practices the Organization's Common Purposes and Shared Traits.
• Understands organizational objectives, supports process improvements, and provides feedback to leadership.
• Willingness to perform other duties as assigned.
• Expected to be able work various shifts within 7:30 a.m. - 6:00 p.m. CDT timeframe.

Benefits

• Health insurance
• Dental insurance
• Tuition reimbursement
• A company-match 401(k) plan
• Disability insurance
• Life insurance
• Employee referral bonuses

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Insurance Carriers and Related Activities
• Education Level: High school or GED