Loyalty Senior Manager
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About The Position
As the Loyalty Senior Manager, you will lead the development and delivery of the loyalty strategy and propositions for Mobility & Convenience (M&C), ensuring it is relevant at a local level and as consistent globally as possible. You will lead the design, implementation, and optimisation of loyalty programmes that enhance customer retention, engagement, and satisfaction. This role is pivotal in driving data-driven loyalty propositions and programmes. Acting as the single point of accountability for the convergence of M&C loyalty, you will drive integration across local market teams, reduce duplication and silos, and standardise where possible across markets to optimise investment.
