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At GameStop, we are committed to providing exceptional service and delivering the latest and greatest in gaming products to our customers. As a leading global retailer of video games, electronics, and gaming merchandise, we take pride in offering a wide range of products that cater to the needs and desires of gamers worldwide. Our mission is to create unforgettable experiences for our customers by constantly pushing the boundaries of what's possible. Whether you're a hardcore gamer or just starting out, we've got something for everyone. Join us in our mission to shape the future of gaming and bring the best gaming products to the world! Working with general supervision, the Loyalty Operations Manager oversees the day-to-day operations of GameStop’s PRO loyalty and rewards programs. Their primary goal is to ensure that the program runs smoothly, is effectively executed, and drives customer engagement, lifetime value, and business growth. This role involves collaborating with cross-functional teams, analyzing data, optimizing program performance, and ensuring customer satisfaction & program profitability. This role requires a combination of strategic thinking, operational expertise, and customer-centric focus to drive loyalty initiatives that drive company objectives. This includes managing day-to-day projects, streamlining processes, and analyzing loyalty performance to drive conversions and enhance customer experiences. This position sits onsite 5 days a week in Grapevine, TX.
