Loyalty Coordinator

AutoNation • Fremont, CA

431d • $37,440 - $37,440

About The Position

The Service Loyalty Coordinator at AutoNation is responsible for making outbound service calls, establishing relationships with customers, and scheduling appointments for the Service Department. This role is crucial in ensuring effective communication between customers and service consultants, contributing to a positive customer experience and operational efficiency.

Requirements

• High School Diploma or Equivalent.
• One year certificate from college or technical school, or three to six months related experience and/or training, or equivalent combination of education and experience.
• Ability to read, write, add, subtract, divide and comprehend written instructions and information.
• 6-12 months previous work experience (preferred).
• Demonstrated customer service skills.
• Demonstrated communication and interpersonal skills.
• Previous industry experience (preferred).

Nice To Haves

• Previous industry experience (preferred).
• 6-12 months previous work experience (preferred).

Responsibilities

• Make outbound service calls to customers.
• Ask qualifying questions to uncover customer needs and direct calls appropriately.
• Ensure service consultants receive messages promptly.
• Make service appointments if service consultants are unavailable and route appointment information accordingly.
• Provide reporting to dealership management.
• Collect retail charges from customers in cash, check, or authorized charge account.
• Provide customers with the proper change and/or receipt.
• Process and document charge purchases according to established policies.
• Close all internal repair orders promptly and route to Billing Clerk for processing.
• File accounting copies of repair orders and parts tickets, and maintain customer service files.

Benefits

• Competitive compensation and 401k matching.
• Health, dental, and vision insurance plans.
• Maternity benefits.
• Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and AutoGear.
• Access to deals and discounts through YouDecide, a website with offers from top providers and retailers.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Motor Vehicle and Parts Dealers
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees