Loyalty Card Representative - Part Time - Borgata
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About The Position
The Loyalty Card Representative at MGM Resorts International plays a crucial role in enhancing the guest experience by assisting patrons at the MGM Rewards desk. This position involves enrolling new guests in the loyalty program and providing comprehensive support for all aspects of their accounts. The representative is expected to deliver exceptional guest service, ensuring that every interaction is professional and timely. This role is not just about processing requests; it’s about creating memorable experiences for guests in a vibrant and dynamic environment. On a day-to-day basis, the Loyalty Card Representative will assist players with their inquiries, addressing any issues they may encounter. This includes explaining the loyalty program and its benefits in detail, ensuring that guests fully understand how to maximize their rewards. The representative will utilize the Patron Management System to input and update player information, issue loyalty program cards, and maintain the confidentiality of all company files. Additionally, the representative is encouraged to communicate new ideas to upper management to enhance productivity and improve guest satisfaction. Handling guest complaints and notifying supervisors of any significant issues is also a key responsibility of this role. This part-time position requires flexibility, as the representative must be available to work various shifts, including weekends and holidays. The ideal candidate will possess strong communication skills, both written and oral, and will be adept at managing time effectively under pressure. Attention to detail and a commitment to providing excellent customer service are essential traits for success in this role.
