Loyalty Ambassador - Flex

Omni Hotels & Resorts • FL

90d

About The Position

The Loyalty Ambassador will effectively provide services personally or to immediately refer requests to the appropriate department manager.

Requirements

• Previous customer/guest service experience; hotel and front office experience is strongly preferred.
• Previous experience in high customer contact environment; with previous experience answering customer questions and handling customer concerns.
• Previous cash handling and multi-phone usage experience.
• Must possess the ability to multi-task in a busy environment, follow through successfully on guest requests, ensure guest satisfaction, and work as a team player.
• Must be service and detail oriented; possessing a friendly approachable demeanor and strong problem-solving skills.

Responsibilities

• Develop relationships with Select Guests and serve as their point of contact for any hotel or program questions.
• Create memorable experiences for our Select Guests during their stay.
• Welcome Select Guests upon arrival and ensure all their requests and needs are met throughout their stay.
• Resolve any concerns or issues with Select Guest, communicating any needs or special requests to fellow hotel departments.
• Arrange Select Guest and special occasion amenities via In-Room Dining.
• Conduct Loyalty Program training with other Front Office and hotel associates.
• Conduct monthly Loyalty meetings with relevant hotel associates.
• Promote the Select Guest program to guests that are current not members.
• Maintain Select Guest product inventories.
• Conduct guestroom inspections prior to Select Guest arrival.
• Will assist in Front Office operations as needed.
• Perform any other duties assigned by the Front Office Management.
• Be pleasant, smile and greet all guests, using surnames when obtained.
• Be actively engaged with our guests and deliver memorable guest experiences.
• Create unique, personalized WOW moments at every opportunity.

What This Job Offers

• Number of Employees: 5,001-10,000 employees