Full Time - Lowe's Security Specialist - Day

Lowe's Companies, Inc.•Baltimore, MD

1d•Onsite

About The Position

The Lowe's Security Specialist provides a visible and proactive security presence at the store location to deter loitering, vandalism, and other security concerns. This role involves conducting regular audits on physical security and product protection using a hand-held mobile device, as well as performing patrols of both the interior and exterior premises on foot and using a company-owned vehicle. The specialist is responsible for de-escalating situations involving customers and associates, responding to incidents, accidents, and emergencies, and collaborating with store leadership to enforce policies. Key duties include reporting suspicious behavior, utilizing case management and video management systems for detailed incident reports and investigations, and reviewing security-related reports. On occasion, the role involves conducting external theft apprehensions and interviews in accordance with company policies and legal requirements. The specialist will also attend monthly Safety Team meetings, provide SMART customer service, maintain case reports, and interact with local Law Enforcement, including participating in court hearings if necessary. Validating the physical security of the building throughout the day is also a core responsibility.

Requirements

High school diploma or GED
High School or GED or equivalent years of experience in lieu of education requirement, if applicable
1 year retail, security, first-responder, or military experience (or related field)
State-issued driver's license

Nice To Haves

Bachelor’s degree
Bachelor’s Degree - Criminal Justice, Safety, or related security field
2 years’ big-box retail, security, or military experience
2 years’ experience with detailed incident report-writing
2 years’ experience in using physical security systems (CCTV, EAS, etc.)
State-issued Security Guard License
First-Aid Certification
De-Escalation/Crisis Intervention

Responsibilities

Provide a visible and proactive security presence throughout the location to deter loitering, vandalism, and other security concerns.
Perform regular audits on physical security and product protection to ensure proper execution using hand-held mobile device.
Conduct regular patrols of the interior and exterior store premises to identify potential security concerns both on foot and by using a company-owned vehicle.
De-escalate situations involving both customers and associates using professional techniques.
Respond promptly and appropriately to incidents, accidents, and emergencies, such as medical situations or fire alarms.
Collaborate with store leadership and associates to enforce policies and procedures.
Escort associates or customers to their vehicles upon request.
Report any suspicious behavior, safety hazards, or security breaches to the appropriate authorities or management.
Utilize case management system to complete detailed incident reports, including accurate descriptions of events, individuals involved, and actions taken.
Utilize video management system to detect and prevent unauthorized activities and complete post-incident investigations.
Review weekly physical security related reports and respond appropriately.
On occasion, conduct external theft apprehensions which are in accordance with company policies and procedures, and according to local, state and federal laws.
Conducts interviews in accordance with local laws and company policy on customers and vendors suspected of theft, reports suspected fraud to AP Management and Investigations team as needed.
Attend monthly Safety Team meetings to stay informed about updates, concerns, and procedural changes.
Provides SMART customer service at all times through the daily execution of Lowe's customer service policies, procedures and programs.
Helps ensure associates have the tools and resources needed to provide exceptional SMART customer service.
Prepares, completes, and maintains all case reports related to associate recoveries, Asset Protection apprehensions and Known Theft cases.
Records and completes prescribed tasks in Case Management System.
Participates in court hearings, if applicable.
Updates case files and maintains relationships with local Law Enforcement.
Validates physical security of the building, per company policy/procedure, throughout the day (Gates, Keys etc).

Benefits

Health, Dental and Vision insurance
Life and Disability insurance
Paid time off based on role, tenure, and locality, including vacation, holidays, sick and volunteer time
Flexible spending and health savings accounts
401(k) Retirement account with company match
Employee Assistance Program with concierge, work/life services and no-cost counseling for all kinds of needs
Education support programs, including tuition assistance and trade skills scholarships
Business Travel Accident insurance
Maternity and Parental leave
Adoption assistance
Lowe's Associate Discount and broad discount platform
Other discretionary benefits (based on eligibility) include annual bonuses, enrollment in Lowe's Employee Stock Purchase Plan and/or deferred compensation plan, and grant awards