Low-Voltage Service Technician

Vision Technologies, Inc•Glen Burnie, MD

16h•Onsite

About The Position

The Field Service Technician diagnoses, repairs, and maintains complex mechanical and electrical systems. This role requires high technical expertise, problem-solving abilities, and customer service skills. The Field Service Technician also provides guidance and support to other Field Service Technicians, ensuring high standards of service and efficiency.

Requirements

Minimum of 1 year of experience as a Field Service Technician with a proven track record of handling complex repairs and maintenance tasks.
Strong mechanical and electrical aptitude, advanced problem-solving abilities, excellent customer service skills, and proficiency with diagnostic tools and software.
Excellent verbal and written communication skills.
Ability to lift heavy equipment, stand for long periods, and work in various environments (indoor, outdoor, confined spaces).

Nice To Haves

A high school diploma, equivalent, technical certification, or associate degree in a related field is preferred.
Relevant certifications in the field of low-voltage technology are highly desirable.

Responsibilities

Identify and resolve issues in mechanical and electrical systems using advanced diagnostic tools and techniques.
Perform routine and preventive maintenance on various equipment to ensure optimal performance and longevity.
Utilize advanced technical knowledge to address complex service issues and provide effective solutions.
Communicate effectively with customers to understand their needs, provide updates on service progress, and ensure customer satisfaction.
Mentor and train junior technicians, providing guidance and support to help them develop their skills and improve service quality.
Maintain accurate records of service performed, parts used, and customer interactions.
Ensure all work follows company policies, industry standards, and safety regulations.
Manage inventory levels for parts and supplies, ensuring availability for service tasks.
Respond to emergency service calls promptly and efficiently to minimize customer downtime and inconvenience.