Low Voltage Project Manager

New Era Technology•Fort Wayne, IN

13h

About The Position

The Project Manager is responsible for leading and coordinating projects for the GVC Division including but not limited to video collaboration, life safety, and large venue solutions. This role ensures that projects are delivered on time, within scope, and within budget while maintaining high standards of quality and customer satisfaction. The Project Manager serves as the primary point of contact for clients and internal stakeholders throughout the project lifecycle.

Requirements

Proven experience leading complex projects across multiple teams and geographies.
5+ years of experience in relevant technology project management (i.e. AV, security, etc.)
Strong understanding of project budgeting, cost control, and profitability metrics, including payroll oversight and resource allocation.
Skilled in executing operational workflows to enhance efficiency and scalability.
Strong organizational & leadership skills including mentoring and performance management
Knowledge of industry standards and internal policies related to project execution, documentation, and reporting.
Superior written and verbal communications skills
The confidence and ability to use discretion and good judgment regarding sensitive or confidential information
The ability to work under pressure and with a sense of urgency to deadlines
The ability to multi-task, prioritize and effectively manage one’s time
Commitment to maintain pace with evolving technologies and products
Bachelor’s Degree or equivalent experience (minimally to years).
English

Nice To Haves

PMP or equivalent certification preferred.
Experience with enterprise collaboration platforms (Teams, Zoom, Webex) is a plus

Responsibilities

Define project scope, goals, and deliverables in collaboration with clients and internal teams.
Develop and manage detailed project plans, schedules, and resource allocations using ERP and project management tools such as ConnectWise and Microsoft products.
Schedule internal staff and subcontractors for installations and manage workflows.
Track multiple project budgets, milestones, and deliverables to maintain profitability.
Monitor project margins and profitability metrics to meet or exceed as-sold targets, identifying and resolving cost inefficiencies.
Oversee all phases of the project lifecycle—from initiation through closeout—ensuring adherence to standardized methodologies, timely delivery, budget compliance, and scope alignment.
Maintain a regular cadence of Work-In-Progress (WIP) review meetings with team leads and managers to monitor progress and performance, supporting accurate forecasting and reporting.
Partner with the PMO Director, managers, and team leads to ensure accurate forecasting and reporting, including regular WIP reviews and updates.
Collaborate with integration services to optimize resource allocation throughout the project lifecycle.
Ensure clean project closeout, including transition to managed services teams for warranty execution and post-project sales or renewals.
Manage multiple projects and respond confidently to emergent changes and decisions impacting completion and profitability.
Identify risks and develop mitigation strategies to ensure project continuity.
Coordinate with pre-sales and post-sales engineering to align technical execution with client needs.
Ensure compliance with operational procedures, including timesheet accuracy and timely submission of all paperwork related to installations.
Support process improvement initiatives using data-driven insights.
Collaborate with cross-functional teams to resolve project issues, mitigate risks, and ensure client satisfaction.
Support procurement and vendor management for project-related materials and services.
Identify potential sales opportunities through installation interactions.
Participate in employee reviews when requested.
Strive to achieve 100% customer satisfaction at all times.
Ensure all installations meet client specifications and industry standards.
Oversee documentation, testing, and commissioning of AV, life safety, and security systems.
Monitor installation progress through site visits and client meetings as required.
Maintain compliance with internal processes, safety protocols, and regulatory requirements.
Promote professionalism among installation staff and uphold the company’s reputation in the marketplace.
Perform other duties as assigned by management.