Lounge Supervisor

Swissport • Ontario, CA

113d • $22

About The Position

The Lounge Supervisor is responsible for oversight of the lounge operations by ensuring exceptional customer service levels are met through proactive monitoring and supervision of employees and suppliers while fostering strong working relationships with Airline partners. The expected pay rate is $22/hr. Full-time employees are offered a range of health and wellness benefits as well as 401(k) with company match paid vacation time, sick time, and company paid holidays.

Requirements

• Must be 21 years of age or older
• Good command of the English language both verbal and written
• High school diploma or equivalent
• Minimum 2 years' experience in a supervisory role and/or lounge operations
• Reliable transportation to and from the airport
• Able to lift 50 lbs without assistance
• Physically able to be on your feet during an entire shift (8 hrs); walking, bending, stooping, twisting, reaching, pulling, pushing, kneeling, and crouching
• Positive attitude and willingness to get along with co-workers
• Ability to pass a 10 yr. federal background check
• Professional personality and strong customer service knowledge

Responsibilities

• Execute and enforce Swissport's policies to ensure the lounge operations are compliant with airport, company, and regulatory requirements
• Proactive Safety Reporting (SMT); initiate and lead incident investigations when required
• Schedule/adjust manpower assignments based upon operational needs while monitoring adherence to meals and rest break policies
• Clear daily time card exceptions/corrections and review attendance infractions
• Partner with training department to facilitate on-job training for new hires
• Liaise with Airline Customers as their main point of contact for Swissport
• Weekly invoicing on business revenue
• Coach, counsel and take appropriate disciplinary action as needed for subordinate employees
• Supervise all lounge agents regarding the day to day operations of the lounge
• Attend to and resolve customer concerns and/or complaints
• Greeting, engaging with and registering customers at reception
• Daily stock/inventory level monitoring and ordering
• Other duties as assigned

Benefits

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Tuition reimbursement
• Vision insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Support Activities for Transportation
• Education Level: High school or GED