Lounge Server

Marriott International • Nashville, TN

379d

About The Position

The Lounge Server at Gaylord Opryland Resort & Convention Center is responsible for serving food and beverages to guests, ensuring a high level of customer satisfaction. This role involves setting tables, communicating with the kitchen, and maintaining cleanliness in the work area. The server will also handle transactions and ensure adherence to safety and security policies while providing excellent service to guests.

Requirements

• High school diploma or G.E.D. equivalent.
• At least 1 year of related work experience.
• No supervisory experience required.
• No specific license or certification required.

Responsibilities

• Serve food courses and alcoholic beverages to guests.
• Set tables according to type of event and service standards.
• Answer questions on menu selections.
• Communicate with the kitchen regarding menu questions, wait times, re-cook orders, and product availability.
• Record transactions in the MICROS system at the time of order.
• Check in with guests to ensure satisfaction with each food course and/or beverage.
• Maintain cleanliness of work areas, china, glass, etc., throughout the day.
• Complete closing duties, including restocking items and turning off lights.
• Present physical and accurate check to guests and process payment.
• Follow all company and safety and security policies and procedures.
• Report accidents, injuries, and unsafe work conditions to the manager.
• Complete safety training and certifications.
• Ensure uniform and personal appearance are clean and professional.
• Maintain confidentiality of proprietary information and protect company assets.
• Welcome and acknowledge all guests according to company standards.
• Anticipate and address guests' service needs.
• Assist individuals with disabilities and thank guests with genuine appreciation.
• Develop and maintain positive working relationships with others.
• Support team to reach common goals and listen to the concerns of other employees.
• Ensure adherence to quality expectations and standards.
• Read and visually verify information in a variety of formats.
• Stand, sit, or walk for an extended period of time or for an entire work shift.
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance and objects weighing in excess of 50 pounds with assistance.
• Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination.
• Move over sloping, uneven, or slippery surfaces as well as up and down stairs and/or service ramps.
• Reach overhead and below the knees, including bending, twisting, pulling, and stooping.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Accommodation
• Education Level: High school or GED