Lounge Server - On Call

San Manuel Band of Mission Indians • Las Vegas, NV

3d • Onsite

About The Position

The Lounge Server primary responsibility is to expedite guests’ drink orders, provide beverage and bus service and is responsible for ensuring the guest always receives impeccable service. The right candidate must have a thorough knowledge of wine, liquor and beer, and strong interpersonal skills and a deep familiarity with wine and beverage service. All duties are to be performed in accordance with departmental and company policies, practices, and procedures. Complete opening side duties restock cocktail napkins, stock swizzle sticks, straws, matches, cocktail trays, stock glassware, restock supply cabinet, inspect cleanliness and condition of assigned station and service areas; rectify any deficiencies Communicate order into system through Bartender; ensure transmission is verified. Knowledge of Hotel services and features as well as local attractions and activities to respond to guest inquiries. Respond to and resolve guest complaints, exceed guest expectations, and provide other supporting services. Work is performed in a Casino/Hotel setting. Must be tolerant to varying conditions of noise level, temperature, illumination, and air quality. May be exposed to smoke. The noise level in the work environment is usually moderate to loud. Constant contact with executives, department management, team members, and guests. At Palms Casino Resort and Palms Place, we believe our Team Members are the heart of our success. Every role plays a role in creating unforgettable experiences for our guests. We provide competitive pay, benefits, and programs that help you learn and grow. Guided by our values: Integrity, Humility, Unity, Respect, and Excellence, we are committed to a workplace where your well-being and career development come first. Join our team and be part of something special!

Requirements

• Knowledgeable of all lounge menu items, including descriptions of every cocktail, liquor, wine and champagne by the glass and major wines on the wine list, standard beverage recipes, preparation methods, glassware, garnishes, products, menu items, supplies and equipment.
• Knowledgeable of tableside sequence of service.
• Able to balance and carry a tray loaded with glassware.
• Minimum age requirement 21 years or older.
• Minimum of 1 year of previous Food & Beverage experience in a fast-paced environment with cocktail serving experience, preferably within a hotel/gaming property.
• Possess excellent interpersonal service skills with a friendly and professional demeanor, manage multiple tasks and remain calm and produce expected results in a very high paced environment.
• Basic math skills are required, as well as the ability to handle cash and accurately make change.
• Must have knowledge and ability to perform proper Bottle service.
• Must be able to work nights, weekends, and holidays.
• Must obtain a TAM/Alcohol Awareness Card.
• Must obtain a SNHD Food Handler Card.
• Must obtain a Nevada Gaming Registration.

Responsibilities

• Expedite guests’ drink orders
• Provide beverage and bus service
• Ensure the guest always receives impeccable service
• Provide elegant, warm and responsive service to all guests while taking and serving beverage orders
• Communicate order into system through Bartender; ensure transmission is verified.
• Knowledge of Hotel services and features as well as local attractions and activities to respond to guest inquiries.
• Respond to and resolve guest complaints, exceed guest expectations, and provide other supporting services.

Benefits

• Palms provides equal employment opportunities to all team members and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
• Palms, its affiliates and subsidiaries will make reasonable accommodations in compliance with applicable law.
• We are committed to making a work environment where the growth and well-being of our team members is the top priority.
• We provide competitive pay, benefits, and programs that help you learn and grow.

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees