Lounge Server- Full Time, Tides Out (Caesars Atlantic City)

Caesars Entertainment • Atlantic City, NJ

100d • $15

About The Position

The position involves providing superior customer service in a lounge area, ensuring guests have a positive experience through friendly interactions and prompt service. Responsibilities include greeting guests warmly, anticipating their needs, and resolving any service issues. The role also requires promoting Caesars Rewards programs and maintaining a clean and organized work station.

Requirements

• Open education level.
• Ability to present change correctly and knowledge of guest charge procedures.
• Familiarity with tray service, food menu, and cocktail ingredients.
• Completion of PRIDE certification prior to first shift.
• Excellent customer service and communication skills.
• Ability to carry a tray and stand for long periods.

Responsibilities

• Demonstrates superior customer service skills by displaying outlined service behaviors.
• Maintains an upbeat and positive attitude, creating positive energy with gestures.
• Builds relationships by greeting guests with a warm, friendly verbal greeting.
• Anticipates needs and provides fast, flawless service.
• Checks for satisfaction and effectively resolves service breakdowns.
• Promotes Caesars Rewards programs and card membership.
• Provides a warm farewell and thanks guests for visiting.
• Works in assigned lounge area providing fast, friendly, professional beverage and food services.
• Presents drink orders to the bartender and writes checks properly.
• Obtains food orders and presents them to kitchen personnel for preparation.
• Removes dirty dishes, glasses, and silverware from tables as needed.
• Presents checks to guests, accepts payment, and gives change when necessary.
• Serves as an ambassador of goodwill during customer/public relations functions.
• Works closely with Caesars Rewards Center to promote new card sign-up programs.
• Promotes casino events and programs and has knowledge of tier levels.
• Monitors guest consumption of alcohol and intervenes as needed according to guidelines.
• Maintains a clean station at all times.

Benefits

• $15.50 per hour + tips

What This Job Offers

• Industry: Accommodation
• Education Level: No Education Listed