Lounge Host

Casa de Montecristo • Dallas, TX

114d

About The Position

Casa de Montecristo gives the adult cigar consumer the premier cigar experience, featuring large selections of premium cigars, modern lounges, walk-in humidors and full bars across the multiple locations in the United States. The Lead Sales Associate is responsible for leading a stellar guest experience and operational excellence of a Casa de Montecristo location, as part of a team that achieves high standards of results.

Requirements

• Previous leadership experience in a retail, hospitality or other service-centric environment.
• POS and/or computer skills needed.
• Cigar knowledge a plus.
• Ability to work a flexible schedule (night, weekends, holidays).
• Exceptional interpersonal skills.
• Hands on team player with a strong work-ethic.
• Passionate and persistent about delivering a stellar guest experience.
• Ambitious self-starter, adept at leading through others to consistently deliver superior results.
• A track record of meeting challenging sales and operational goals.
• Demonstrated flexibility and emotional intelligence to adapt to frequently changing business conditions.

Nice To Haves

• Desire to develop oneself and others.
• Seeks and delivers constructive feedback.

Responsibilities

• Lead a team of associates to provide a world-class guest experience in the humidor and smoking lounges through exemplary service and selling skills.
• Build relationships with customers and proactively communicate product features and benefits, as well as promotional information.
• Demonstrate a tenacious drive for results and be accountable for becoming a trusted, successful tobacconist.
• Work as part of a team to exceed sales and KPI goals, challenging and inspiring others to achieve sales driving initiatives.
• Develop and maintain strong knowledge of Casa de Montecristo products.
• Assist in leading the complete operations of the store and execute corporate initiatives in a timely and efficient manner.
• Train and delegate tasks appropriately.
• Follow all Casa de Montecristo policies and standard operating procedures (SOPs).
• Responsible for daily opening and closing activities, including maintaining cash counts and till reconciliation.
• Lead a team of associates in compliance with state and local regulations.
• Maintain visual and cleanliness standards to support the brand image and ensure a comfortable, responsible and safe environment.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Number of Employees: 101-250 employees