Lounge Bartender

The Palms Hotel & Spa•Miami Beach, FL

1d•Onsite

About The Position

The Palms Hotel and Spa in Miami Beach is an independent luxury beach resort focused on wellness, sustainability, and personalized service. The property includes 247 guest rooms and suites, a tropical garden and pool area with a Tiki Bar, a beach concession, and over 8,000 square feet of indoor and outdoor meeting space. The hotel's signature eatery, Essensia Restaurant and Bar, emphasizes all-natural dining with locally and sustainably sourced ingredients. The Palms AVEDA Spa offers holistic treatments influenced by ancient Ayurvedic philosophy. As a member of Preferred Hotels and Resorts and Beyond Green, The Palms has been independently owned and operated by a European family for over 25 years, earning numerous accolades for its wellness focus, sustainable operations, wedding services, healthful eating, and all-natural spa services. The hotel aims to provide a stable work environment where team members can flourish and grow. The Bartender will be responsible for preparing beverages according to the resort’s standards, ensuring guest satisfaction through professional and courteous service, and maintaining a neat and clean bar counter and work area at all times. This role requires adherence to local regulations concerning health, safety, and other compliance requirements, as well as brand standards, local policies and procedures, and the hotel’s sustainability guidelines.

Requirements

Previous experience as a bartender of a food and beverage establishment.
The ability to anticipate customer needs and multitask.
Working knowledge of Food and Beverage service policies and procedures.
Effectively interact with guests and all levels of management, associates and clientele, both inside and outside the organization.
Self-motivated to accomplish goals, with a strong sense of responsibility.
Familiarity with the POS system.
Proven job reliability, diligence, dedication and attention to detail.
Must have flexible availability.
High School or Vocational Certificate in Hotel Management, Food & Beverage, or related field.

Responsibilities

Dispense drinks including cocktails and mocktails in accordance with the standard recipe.
Ensures high standard of sanitation and hygiene in the work area.
Maintains high standard of personal appearance and personal hygiene at all times.
Check and oversee the wines storage, conditions, stock levels at the bar and beverage storeroom.
Ensures wines are stocked and stored in proper temperatures and correct manner.
Perform cashiering tasks according to the set standards.
Ensures security of beverage stocks in bars by observing control and inventory procedures.
Ensure cleanliness of various bar areas.
Check and oversee accuracy of stocks acquired vs. requisitions.
Cleans the bar and prepares garnishes including essential equipment.
Constantly review standard recipes and operating procedure.
Constantly man his/her area and make conscious efforts to ensure that the bar is always ready to serve incoming guests and that no guests are left unattended.
Ensures that all guest orders and related requests are carried out.
Serve customers in a professional and courteous manner.
In the absence of guests, maximize his/ her work shift by consciously finding activities that will help maintain the standards of the bar, ensure guest satisfaction and help upkeep the hygiene and general look of the bar.
Attend to timely customer complaints and report any to his immediate superior.
Adhere the resort’s personnel policies and standard operating procedures.
Carry out other tasks and special projects as assigned by department lead.
Ensure that reports and administration requirements are timely submitted such as inventory sheets and breakage reports.
Attend meetings as required.
Regularly participate with on-the-job trainings as conducted by his/ her superior or trainer, as well as recycling, water and energy conservation practices.
To handle side duties as assigned by his/ her superiors on a daily basis.
Respond to customer complaints and special requests.
Participate in general cleaning projects as required.
Maintain highest level of customer service and guest satisfaction, according_to the standards set forth by The Palms Hotel and Spa.
Perform duties of bartending positions as necessary.
Attend all staff meetings/trainings related to F&B.
Ensure compliance with health and sanitation policies in all areas.
Adhere to all fire, safety, and security procedures according to hotel policy.
Adhere to all sustainability guidelines as per the Inspired by Nature Program.