Lounge Agent

Swissport International AG • New York, NY

74d • $24

About The Position

Are you ready to take flight in a dynamic and fast-paced aviation industry? As a global leader in aviation services, Swissport provides Ground Handling, Cargo Handling, and Passenger Services to over 300 million passengers annually. Our mission is simple – “To provide the aviation industry with consistent and tailor-made solutions around the globe, for a better customer experience.” We believe that our people are what differentiates us from our competition. At Swissport, we are driven by our core values of Show You Care, Do the Right Things and Win as a Team, and we are currently seeking dedicated individuals, who align with these values, to join our team at various locations across the globe.

Requirements

• Baristas must be 21 years of age or older
• Previous experience as a barista or similar role within the food or beverage industry required
• Strong knowledge of commercial grade barista/espresso machines, coffee brewing techniques and espresso preparation
• Good command of the English language both verbal and written
• High school diploma or equivalent
• Reliable transportation to and from the airport
• Able to lift 50 lbs. without assistance
• Ability to work efficiently in a fast-paced restaurant setting
• Physically able to be on your feet during an entire shift (8-10 hrs.); walking, bending, stooping, twisting, reaching, pulling, pushing, kneeling, and crouching
• Positive attitude and willingness to get along with co-workers
• Ability to pass a 10 yr. federal background check
• Food Handler’s license and Responsible Beverage Service license or the ability to obtain
• Willingness to work early mornings, late nights and/or weekends and holidays

Responsibilities

• Greet and engage customers with a smile in accordance with hospitality standards
• Prepare and serve a variety of coffee and tea beverages, with precision, following established recipes
• Operate espresso machines and other equipment in a safe and efficient manner and in accordance with the SOPs
• Maintain cleanliness of the workspace and surrounding areas
• Regularly clean the barista machine, automatic espresso machines and other coffee equipment according to procedure
• Provide excellent customer service by engaging with guests and taking orders
• Restock and maintain par levels, practicing FIFO rotation standards
• Buss and sanitize tables, wash dishes and dispose of trash following all SOPs
• Clean and wipe down surfaces, maintaining high levels of cleanliness at all times
• Sweep, mop and vacuum floors as needed or instructed
• Assist with deliveries, stock rotation and organization of inventory
• Bid passengers a farewell and encourage their return
• Other duties as assigned

Benefits

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Tuition reimbursement
• Vision insurance

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees