Lot Auditor - Orlando, FL
About The Position
The Lot Attendant / Lot Auditor helps ensure a smooth, safe, and organized parking experience for guests. This role includes directing traffic, assisting customers, monitoring the lot, and keeping the area clean and secure. The ideal candidate is friendly, detail-oriented, and comfortable working outdoors in all weather conditions. Primary Objective To deliver great customer service while maintaining a safe, clean, and efficient parking environment. This includes helping guests, enforcing parking policies, and supporting overall lot operations.
Requirements
- Success in this role requires the ability to perform all essential duties effectively.
- A high school diploma or GED is required.
- A valid driver’s license and reliable transportation are required.
- Candidates must maintain a clean motor vehicle record, with no more than three moving violations within the past three years.
- Successful completion of a background check is required and must be maintained throughout employment.
- Must be able to stand, walk, and lift up to 50 pounds for extended periods.
- Comfortable working indoors and outdoors in various weather conditions.
- A clean, professional appearance and adherence to uniform and grooming standards are required.
- Schedule flexibility is essential, as shifts may include nights, weekends, and holidays.
- Team members often work in active parking environments and must remain alert to their surroundings, including moving vehicles and changing weather conditions.
- Demonstrates excellent communication skills through active listening, clear articulation, and a courteous, professional demeanor.
- Skilled in managing guest interactions with patience, empathy, and close attention to detail.
- Works collaboratively with team members, supervisors, and clients to ensure a seamless and positive service experience.
Nice To Haves
- While previous customer service experience is preferred, a positive, helpful attitude is essential.
Responsibilities
- Ticketing & Payments
- Issue tickets, handle payments accurately, and track money and paperwork responsibly.
- Reporting & Documentation
- Complete shift logs, track tickets and revenue, and document parking activity.
- Administrative Support
- Label keys, record vehicle details, and maintain organized records of parked cars.
- Security & Compliance
- Check the lot regularly, report unsafe or suspicious activity, and ensure vehicles are parked securely and according to policy.
- Lot Maintenance
- Keep the parking area and booth clean and presentable; assist with light cleaning or janitorial tasks as needed.
- Customer Service
- Help guests with payments and parking questions while maintaining a friendly, helpful attitude.
- Teamwork & Communication
- Use radios appropriately, stay in contact with the team, and support a positive work environment.
- Professionalism & Attendance
- Arrive on time, follow company policies, and consistently maintain a professional appearance and attitude.
- Additional Duties
- Take on other tasks as needed to support operations, including attending training sessions and adapting to scheduling needs.
Benefits
- Health Benefits – Medical, vision and dental insurance
- Supplemental Insurance – Life insurance and critical illness
- Bonus opportunities
- Internal leadership development program
- Paid time off
- Paid training
- Tuition assistance through Belleview University
- Nationwide discounts through Perks at Work
- Military friendly employer
- Overtime
- All non-exempt positions will receive overtime pay (when applicable).
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
