Lot Attendant - Durham

Integrity Towing Solutions • Durham, NC

9d • $16 - $18 • Onsite

About The Position

Integrity Towing Solutions, a leader in private property impound services, is dedicated to delivering excellence and professionalism in the industry. We value integrity, customer satisfaction, and are committed to fostering a supportive and rewarding work environment for our team. We’re looking for dedicated and motivated individuals to join our team as Release Associates. And, if you’re a military veteran or former law enforcement officer, your unique skills and experiences are highly valued here.

Requirements

• Must be at least 21 years old.
• Ability to interact professionally and courteously with customers, resolving issues and ensuring a positive experience.
• Prior experience in customer-facing roles such as valet, concierge, security, or customer service is highly valued.
• Ability to maintain a general security presence on-site and deter vandalism or theft while interacting with customers.
• Strong attention to detail to ensure accurate payment collection and documentation during vehicle release processes.
• Strong Initiative and ability to manage tasks with minimal supervision while maintaining communication with the team.
• Ability to walk the lot to escort customers to vehicles and perform basic lot maintenance duties.
• Acceptable criminal background history.
• Clear pre-employment drug screen.
• Acceptable driving history.
• Acceptable Driving History: No employee in a driving-related position may have any of the following: Any drug or alcohol related offenses in connection with the operation of a motor vehicle – including, but not limited to, open container, possession, or refusal of a BAC test Leaving the scene of an accident or eluding police Careless, reckless, or negligent driving Exhibition, speed contest, or racing Any speeding violation in excess of 25 mph in a motor vehicle Any speeding violation over 80 mph Any violation for hit-and-run, manslaughter, or use of a motor vehicle for felonious purposes Any hit-and-run accident Any felony involving a motor vehicle Misrepresentation of providing false information for a police report License is currently suspended/expired/revoked Driving without proper license and/or endorsements Restricted driving privileges (i.e. to and from work only, while at work in a personal auto, occupational license, etc.) Driver is medically disqualified No more than one violation for following too closely No more than three moving violations during the previous 36 month period No more than two moving violations during the previous 24 month period No more than one moving violation during the previous 12 month period No more than one at-fault accident during the previous 36 month period More than two accidents during the previous 36 month period will require accident reports proving that no more than one of the accidents was at-fault and must be submitted to underwriting for additional approval Any suspension within the previous 24 month period Any violation for operating a motor vehicle while under suspension or with an expired license

Nice To Haves

• Law Enforcement: Your background as a security guard, patrolman, officer, deputy, sheriff, or Border Patrol agent makes you a great fit for this position.
• Military Veterans: Your background in any Military Occupational Specialty (MOS) is highly valued. Additional consideration given to veterans with MOSs such as Air Force 3P0X1-Security Forces, Air Force 3F0X1-Personnel, Army 42A-Human Resources Specialist, Army 88N-Transportation Management Coordinator, Coast Guard YN1 or YN3-Yeoman, Coast Guard-Gunner's Mate, Marine Corps 5811-Military Police, Marine Corps 0141-Administrative Specialist, Navy MA-Master-at-Arms, Navy YN-Yeoman, Space Force 3P0X1-Security Forces
• Disabled Veterans : We are committed to providing opportunities to disabled veterans.
• Military Spouses: Your resilience and dedication make you a perfect fit for our team.
• Work Opportunity Tax Credit Targeted Groups: We actively seek diverse candidates.

Responsibilities

• Greet on-site customers in a professional and friendly manner, ensuring a positive experience.
• Confirm the total amount due and collect payments from customers, ensuring accurate and timely records are maintained.
• Verify ownership and release vehicles to their rightful owners once payment is received and all necessary documentation is completed.
• Escort customers to and from their vehicles, offering assistance as needed during the release process.
• Move/tow vehicles on the impound lot as needed to minimize customer inconvenience and reduce retrieval times.
• Keep the lot free of trash and debris, ensuring a clean, safe, and professional environment.
• Maintain a general security presence on-site, helping to deter vandalism and theft.
• Handle difficult or tense situations with calm, ensuring customer issues are addressed efficiently and professionally.

Benefits

• Paid, On-the-Job Training : We invest in your growth from day one with paid training.
• Competitive Compensation: Average hourly pay of $16-$18/hour.
• Steady Schedule : We offer a reliable, consistent schedule without the need to flip-flop hours. Choose the schedule that works for you! A) Mon/Tues/Wed/Thurs from 2am to noon (40 hours) B) Fri/Sat/Sun from noon to midnight (36 hours, but we pay for 40)
• Career Advancement Opportunities: Your skills could pave the way to roles like Towing & Lot Agent, Personal Property Impound Agent, or other leadership roles as the company grows,
• Benefits: Comprehensive medical, dental, and vision insurance to keep you and your family healthy. We also offer both short- and long-term disability, accident, hospital, and critical illness insurance.
• Paid Time Off: Every hour worked earns you additional time off. Take off when you want, however it fits your schedule.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed