Lot Attendant - Auto Park Honda

Holman • Cary, NC

23h

About The Position

Holman is a family-owned, global automotive services organization anchored by our deeply rooted core values and principles that have enabled us to continue Driving What’s Right throughout the last century. Our teams deliver the Holman Experience by treating our customers and each other as we would like to be treated, and creating positive, rewarding relationships all around. The automotive markets Holman serves include fleet management and leasing; vehicle fabrication and upfitting; component manufacturing and productivity solutions; powertrain distribution and logistics services; commercial and personal insurance and risk management; and retail automotive sales as one of the largest privately owned dealership groups in the United States. Auto Park Honda has an outstanding opportunity for a Lot Attendant to join their team and the Holman Family!

Requirements

• High School Diploma or equivalent
• Proficient in various desktop tools including MS Office Programs (i.e. Outlook, Excel, Word, PowerPoint, Project, Visio, SharePoint etc.)
• Familiarity with office technology and equipment, including computers, fax machines, scanners, printers, phone systems, etc.

Nice To Haves

• Additional education, certifications, or experience are a plus

Responsibilities

• Greet customers warmly and promptly upon their arrival at the dealership's service department.
• Ensure all customers feel welcomed and valued.
• Present in a professional and approachable manner, as first point of contact for customers.
• Initiate friendly conversations with customers to determine the purpose of their visit and understand their needs or concerns regarding their vehicle's service requirements.
• Use active listening skills to assess customers' needs and direct them to the appropriate service advisor or department within the dealership, guiding customers to the right area for scheduled service appointments or other inquiries.
• Efficiently manage the check-in process for customers with scheduled service appointments.
• Possess a comprehensive understanding of the dealership's layout, departments, and personnel to effectively guide customers to their desired destination within the facility.
• Provide support to service advisors by performing various administrative tasks
• Strive to exceed customer expectations by providing exceptional service at every interaction.
• Address customer inquiries and concerns promptly and professionally, ensuring a positive experience throughout their dealership visit.
• Keep the service reception area tidy and organized to create a pleasant environment for customers.
• Collaborate effectively with other dealership staff members to ensure seamless coordination of customer service efforts and maintain a cohesive work environment.

Benefits

• Regular Full-Time
• We offer excellent benefits including health, vision, dental, life and disability insurance, and 401(k) with company match.
• Our time off benefits include Paid Time Off (PTO), paid holidays, bereavement, and jury duty.
• In addition, we offer paid pregnancy and parental leave, and supplemental paid military leave to eligible employees.
• Temporary or Part-Time
• In geographic areas with statutory paid sick leave, part-time and temporary employees will receive a paid sick leave benefit that meets the mandated requirements.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED