Lot Attendant

VPNE•Cambridge, MA

About The Position

The role of the Lot Attendant is to complete the customer interaction pleasantly and courteously while ensuring safety. They are key players in delivering exceptional customer service.

Requirements

Ability to effectively maneuver around various locations inside and outside while engaging in bending, prolonged standing, running, and prolonged sitting in all weather conditions.
Ability to receive medical and security clearance for one or more locations
Possess the manual dexterity to operate essential garage equipment, including pay-on-foot machines and garage barriers.
Strong sense of customer service
Ability to lift a minimum of 50 pounds and push a minimum of 200 pounds
Be at least 18 years of age.
Be able and willing to smile during every customer interaction.
Maintain uniform standards while around the job-site.
Proficient in English, both verbally and written
High School Diploma/GED

Nice To Haves

Ability to create relationships with customers.
Organization
Strong problem-solving abilities

Responsibilities

Make exceptional guest experiences the priority in every interaction.
Per company and site-specific guidelines, contribute to a safe environment for all guests and employees.
Maintaining a ready-to-serve posture that is welcoming to guests
Make eye contact and smile to all guests to acknowledge them.
Prioritize assisting guests before other tasks.
Working efficiently, without rushing, to assist guests
Use VPNE-preferred word choices while speaking with guests.
A lot attendant must monitor the parking lot for any signs of a suspicious activity or security breaches. They must also report any incidents to the appropriate authorities.
Maintaining cleanliness: A lot attendant must ensure the parking lot is clean and debris-free, including picking up litter and emptying trash cans.

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