Lost & Found Associate - JFK John F. Kennedy Airport - Full Time

SmarteCarte Brand•Jamaica, NY

1d•$21 - $22•Onsite

About The Position

Lost & Found Associate - JFK John F. Kennedy Airport - Full Time $20.50 - $21.50 / hour This is an overnight position from 10pm to 6am. Mornings, nights, weekends and holidays required as needed BENEFITS Smarte Carte Inc. offers a competitive compensation package and outstanding benefits including; Group Health & Dental Insurance, Company Paid Life Insurance, Company Paid Short-term Disability, Matching 401k, Paid Time Off, Paid Holidays, and Wellness Reimbursement Program. COMPANY BACKGROUND Smarte Carte, Inc. is the leading concessionaire of self-serve vended luggage carts, electronic lockers, commercial strollers and massage chairs, as well as other passenger and guest services. Smarte Carte is headquartered in St. Paul, MN and has operations in the United States, Australia, Canada, Ireland, New Zealand, Norway, Singapore, Sweden, and United Kingdom. Are you looking for a job with a flexible schedule, great pay, and a fantastic work environment? Are you looking for a place to develop and build your career? Do you like to have your voice heard and be involved in process improvements? Then Smarte Carte is the place for you! A positive attitude and willingness to learn are the top qualities for our ideal candidate. Smarte Carte prides itself on having a diverse and inclusive workforce. All genders, ethnicities, and backgrounds are encouraged to apply. Smarte Carte is focused on being environmentally responsible by owning/operating recyclable equipment and reducing our carbon footprint. BASIC FUNCTION Perform activities in accordance with company standards. Quality service being defined in terms of excellent customer service, cash handling and safety. Reuniting customers with lost items found at the terminal.

Requirements

Excellent office and computer skills
Computer and Smart Phone proficient
Strong organizational, communication and verbal skills
Ability to project a professional and knowledgeable demeanor
Cash handling experience
Good problem solving and decision-making ability
Excellent oral and written communications skills
Basic math skills
Must be fluent in English both speech and writing skills
Proven customer service skills.
General knowledge of JFK Airport and its Terminals.
Experience in a customer-facing role.
High school diploma required
Ability to get Airport Badge is required
Must be able to stand and walk for duration of shift

Nice To Haves

Bi or Multilingual preferred

Responsibilities

Understanding of how to read airline & flight information including but not limited to flight information display system (FIDS), airline tickets, & itineraries.
Collect lost and found items found within the terminal and process promptly.
Calculate and forward found items to customers by way of shipping.
Track shipments to ensure they are delivered to customer.
Provide excellent customer service and attention to detail.
Maintain high ethical standards and professionalism.
Multitask and prioritize as necessary to meet customer needs.
Represent the company with integrity and dedication.
Other duties as assigned.