Lost and Found Clerk - The Cosmopolitan
About The Position
Help guests find more than just their way—help them find what they’ve lost! As a Lost and Found Clerk at The Cosmopolitan, you're part detective, part hero, and all about delivering amazing guest experiences. Whether it's reuniting someone with a favorite souvenir or turning a stressful moment into a sigh of relief, you’ll bring smiles and peace of mind every day. If you love organizing, solving little mysteries, and making someone's day, this is the perfect gig for you! You will play a vital role in our mission to own the guest’s experience and create WOW memories that they will carry with them far beyond their stay with us.
Requirements
- Must be at least 18 years of age or older
- High School Diploma or GED
- Six (6) months of prior administrative experience
- Exceptional customer service and interpersonal skills to communicate effectively with all stakeholders
- Must be able to work various shifts, including weekends and all holidays
Responsibilities
- Answer multi-line phones and take messages for the Security Department
- Prepare and file all security and lost and found paperwork for records storage
- Log, sort, store, and work to return lost items to their owners
- Coordinate casino pickup as well as prepare lost and found items to be shipped
- Pull and sort unclaimed items to be donated to charity
- Make sure employee accident reports are filled out correctly and filed for Workers' Compensation
Benefits
- Free meals in our Cosmopolitan employee dining room
- Free parking on and off-shift at all MGM Resorts properties
- Health & Income Protection benefits (for eligible employees)
- Professional and personal development opportunities through employee programs and network groups
- Wellness incentive programs to help you stay healthy physically and mentally
- Access to company hotel, food and beverage, retail, and entertainment discounts
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
