Loss Prevention Supervisor - The Langham, Pasadena

Langham Hospitality Group

6d•$31 - $34•Onsite

About The Position

To maintain and provide protection of all liability and assets of hotel and its guests, patrol and inspect assigned areas for undesirable persons and irregularities. Maintains control of all security investigations, reports all infractions to laws, company policies, and breaches of security to the Director of Loss Prevention. Responsible for providing protection to employees, guests, company property, and assets, also maintains and controls security logbook, reports and all documents.

Requirements

Must have verbal and written communication skills.
High school diploma required and at least three years of college with a degree in Criminal Justice or related field, or at least three years in Hotel/ Motel field as a supervisor.
Experience in Law Enforcement, private security, or military police helpful.
Previous experience as a supervisor required.
Clean police record check, verifiable references.
CPR certification and first aid training required
Must be able to walk and stand for long periods of time and great distances.
Activities include talking, hearing, seeing, feeling, holding, grasping and reaching. Walking and standing are required regularly.
Lifting and carrying objects weighing 100 pounds minimum.

Nice To Haves

Experience in Loss Prevention in an upscale establishment preferred.
Previous experience in hospitality preferred

Responsibilities

To control and maintain patrols of all floors, offices, and departments.
Inspecting all open doors, the proper function of safety equipment.
Respond to all guest and employee complaints.
To investigate all accusations of theft and wrong doing.
Investigate all cases referred by the Director of Loss Prevention or other management personnel.
Protects employee’s, guest’s, and company assets by providing a safe and secure property.
To escort employees and guests whenever needed.
To maintain and protect control of hotel parking areas and outside grounds.
Inspecting packages leaving property and observation of person(s) in all areas of hotel property.
Control all items being discarded or removed.
Provide first aid to injured employees or guests.
Make recommendations to Manager or injured person as to any additional medical attention that may be required or requested.
To complete all investigation regarding incidents which occur to the guests or employees, also preparing loss and incident reports with the data to aid in the formal investigation.
Observe and monitor keys and equipment for all departments.
Verify accountability and monitor its return to point of responsibility.
Responsible for controlling accesses to the hotel, as well as the securing and opening of these areas.
Serve on First Response Team in case of emergency situations.
Supervises other members of the Loss Prevention.