Loss Prevention Specialist

Great Southern Bank-posted 4 months ago
Full-time
Springfield, MO
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The Loss Prevention Specialist is responsible for preventing, responding to, investigating, resolving, and reporting claims of loss due to kite, forgery, or theft. Reviews, maintains, and monitors reports, conducts interviews, and pursues information to prevent losses to both customers and the institution.

  • Reviews system-generated reports, maintains and monitors daily reports, and pursues miscellaneous information provided by other departments for the purpose of preventing losses due to kite activity, money laundering, account inflation, and new account fraud.
  • Interviews customers and/or employees regarding claims of fraud, takes steps to prevent additional losses to customers and the institution, ascertains level of responsibility for loss, and makes recommendations for reimbursement or litigation when applicable.
  • Investigates claims of fraud/loss due to forgery, counterfeit, kite activity, and new account fraud. Identifies suspects and prepares cases for prosecution.
  • Provides customer service by responding to calls from other departments regarding suspicious activity and assists banking centers and departments in preparing and responding to fraud claims.
  • Summarizes, evaluates, and makes recommendations for action; provides follow-through to timely closure of cases to include filing charges, pursuing civil judgment, and recording restitution.
  • Maintains regular and reliable attendance, punctuality and personal appearance. Reads, writes, and communicates in a clear and efficient manner via various types of correspondence.
  • Performs any other related duties as required or assigned.
  • High school diploma or GED
  • 6 to 12 months related experience and/or training
  • Regular use of desktop/laptop computer, basic operating systems, and specialized software systems.
  • Basic experience with alphanumeric data entry, PowerPoint, Excel, and Word Processing
  • Ability to add, subtract, multiply and divide
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