Loss Prevention | Overnight Security Officer

Corporate Office•Houston, TX

5d•Onsite

About The Position

Discover a luxurious oasis at the Omni Houston Hotel. Situated on impeccably manicured grounds, the Houston Galleria hotel features the finest in Houston accommodations with sensational views of the city or pool area. The Omni Houston Hotel is centrally located in the prestigious Uptown Post Oak/Galleria area and is just minutes from all of the excitement that Houston, Texas has to offer. The Omni Houston Hotel’s associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Houston Hotel may be your perfect match. The Loss Prevention Officer ensures the safety and tranquil stay of hotel guests and employees, to enforce the policies and procedures of the hotel and to record in writing any assigned task. Prepare incident and accident reports accurately and in the format specified by the Loss Prevention Manager.

Requirements

Previous security experience preferred
Must be able to stand/walk for up to 8 hours per shift
Must be detail oriented
Must have superior customer service skills
Must be able to use Microsoft office, email, and be computer proficient
Able to work overnight nights, PM shifts, weekends, and holidays
Must become TABC, CPR and basic first-aid certified
Must be able to work a flexible schedule including day, evening, weekends and holidays

Responsibilities

Performs Safety/Loss Prevention patrols of the hotel as follows: All restaurants All Public areas Banquet and conference level All guest floors Executive Offices Service areas (heart of the House areas) Parking garages Hotel exteriors
Visits all locations requiring special attention as frequently as required
Responds immediately to emergency incidents and security requests; controls the situation until proper authorities arrive
Ensures maximum guest, associates and hotel safety and security at all times
Is courteous, tactful, and helpful, but firm in enforcing hotel policies and procedures
Reports in writing on pertinent activities during each shift before leaving the hotel, with oral reports and emergency notifications delivered as directed by the established procedures
Performs duties as assigned by supervisor, and responds to directions from any Executive Committee member or Manager
Inspects Associates leaving and entering the hotel at the beginning and end of shift, or at any time when an associate leaves the hotel.
Collects all package passes and inspects parcels taken from the hotel
Monitors Closed Circuit Television and alarm systems and monitors the Security of the receiving area
Confiscates all unauthorized items etc., and notifies the Director of Loss Prevention, Director of Engineering, Human Resources Director and the appropriate department head
Controls entry into the “Heart of the House” and escorts deliveries to guest rooms.
Controls hotel key system
Administers the shipping and receiving of packages and parcels for the hotel and guests.
Administers the hotel Lost and Found program
Controls, distributes and maintains hand-held radios
Performs all necessary administrative requirements of the Loss Prevention Department
This includes writing reports, maintaining files, processing work orders, ordering supplies, schedules, and posting bulletin board information
Safeguards hotel from intruders/trespassers and others not conducting legitimate business within the premises
Any other duties assigned by the Director of Loss Prevention.