Loss Prevention Overdue Associate

Avis Budget Group • Virginia Beach, VA

59d • Onsite

About The Position

Avis Budget Group is searching for full-time Loss Prevention Agent to join our Loss Prevention Department based in Virginia Beach. This job contributes to the success of Avis Budget Group by protecting assets by a daily accounting of overdue rentals. This position requires the use of a variety of investigative procedures, beginning with calling customers and when necessary, ending with obtaining police alarms, with the intent of recovering the overdue vehicle.

Requirements

• High School Degree/GED required
• Strong customer service experience. Ability to handle Inbound and Outbound calls
• Excellent written and verbal communication skills.
• Basic knowledge of PC and Microsoft Office.

Responsibilities

• Make and receive both outbound and inbound calls/emails to and from renters regarding overdue rentals. Issue Outbound calls/emails to renters, companies, travel agencies, and field locations.
• Document Case Management database with current attempts made to contact the renters
• Update Wizard screens with call notes, and extensions when applicable
• Issue certified Letters of demand when applicable
• Issue repossessions and contacting repo companies for updates regarding their attempts to locate the vehicle.
• Prepare necessary documentation and forwards to the field security personnel when all possible attempts to recover the cars have been completed.
• Continues to follow-up with field personnel and security managers and places vehicles in missing/alarm status after field security personnel have obtained the police alarm.
• Maintain close working relationships and constant interaction with field personnel.

Benefits

• Access to Medical, Dental, Vision, Life and Disability insurance
• Eligible to elect other voluntary benefits including: Group Legal, Identity Theft, Accident Insurance, FSA, additional life insurance coverages
• 401(k) Retirement Plan with company matched contributions
• Full training to learn the business and enhance professional skills
• Employee discounts, including discounted prices on the purchase of Avis/Budget cars
• Access to an Employee Assistance Program for services including counseling, financial and legal consultation, referrals for care service and more
• Community involvement opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Rental and Leasing Services
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees