Loss Prevention Operations Specialist

South Carolina Federal Credit Union•North Charleston, SC

12d•Hybrid

About The Position

South Carolina Federal Cred it Union is currently seeking Loss Prevention Operations Specialist t o j oin our team of outstandin g professionals in North Charleston, SC . Duties include but are not limited to: Maintain an open line of communication with all levels of Loss Prevention Management to ensure a positive and clear understanding of credit union goals and direction and that all policies and procedures are being followed. Support Loss Prevention in all department functions to include overflow calls as required. Keep informed of current laws, regulations, and best practices. Communicate with members, financial centers, insurance and repossession companies, courts, and attorneys on a daily basis regarding Bankruptcy, Repossession, Total Loss, Probate, Collateral Protection Insurance (CPI), Magistrate/Legal, Delinquent and Charged-off accounts. Bankruptcy Accounts. Review and respond to court documents; set up and maintenance accounts; file and update proof of claims and reaffirmation agreements; recommend further action (repossession, legal action, and charge-off); ensure accurate credit reporting; process trustee payments; and correspond with trustees and attorneys. Repossession Accounts. Facilitate the recovery and remarketing of the credit union's repossessed collateral; perform research and skip tracing; communicate with dealerships, repossession companies, tow companies, auctions, and attorneys; negotiate payment plans; issue required notices; ensure accurate credit reporting; oversee inventory control; cancel back-end products; file repo damage and secretion claims; verify and post auction proceeds; recommend further action (legal action and charge-off); and maintain vendor contracts. Total Loss Accounts. Negotiate and coordinate settlements with insurance companies for total loss accounts; process and forward guarantee of titles; cancel back-end products and follow up with dealerships until received; process insurance payments; and file GAP and DPW claims. Probate Accounts . Communicate with the personal representative and/or estate attorney for deceased accounts; file creditor’s claims and life insurance claims; process claim payments; review inventory and property information; and represent the credit union at estate hearings when necessary. Collateral Protection Insurance (CPI). Obtain and verify proper insurance coverage; monitor reports to ensure premiums and refunds are posted; audit and maintenance accounts; file total loss claims; and process claim payments. Act as backup for the Loss Prevention Support Specialist in the areas of Extensions, Reages , reports, and attending Court of Commons Pleas. Continually explore different avenues of recovery. Balance GLs; complete charge-off projections; prepare month-end reports and statistics for management to meet the deadline imposed.

Requirements

Possess a high school diploma or equivalent (GED).
Possess a minimum of 3 years of similar or related collections, repossession, and bankruptcy law experience within a financial services work environment.
Possess working knowledge of lending practices, small claims court, and financial terms.
Possess excellent communication skills where courtesy, accuracy, and clarity are essential.
Possess negotiating skills and the ability to resolve problems.
Possess time management and organizational skills.
Possess the ability to prioritize multiple tasks efficiently with frequent interruptions.
Possess the ability to analyze situations and make solid decisions with exceptional judgment.
Possess basic proficiency in Microsoft Office applications including Outlook, Word, Excel and PowerPoint.
Possess intermediate mathematical skills performing calculations involving decimals, percentages, etc.
Possess ability to travel to all areas of the State of SC for appearance in judicial settings as necessary
Per our policy you must meet the minimum requirements of highspeed internet (200MBPS download; 25 MBPS upload, 50MS or less latency, and 30MS or less jitter) and ability to be wired into router through ethernet to support required responsibilities. A data speed analyzer test will be administered, and a higher minimum speed may be required.

Responsibilities

Maintain an open line of communication with all levels of Loss Prevention Management
Support Loss Prevention in all department functions to include overflow calls as required.
Keep informed of current laws, regulations, and best practices.
Communicate with members, financial centers, insurance and repossession companies, courts, and attorneys on a daily basis regarding Bankruptcy, Repossession, Total Loss, Probate, Collateral Protection Insurance (CPI), Magistrate/Legal, Delinquent and Charged-off accounts.
Review and respond to court documents; set up and maintenance accounts; file and update proof of claims and reaffirmation agreements; recommend further action (repossession, legal action, and charge-off); ensure accurate credit reporting; process trustee payments; and correspond with trustees and attorneys.
Facilitate the recovery and remarketing of the credit union's repossessed collateral; perform research and skip tracing; communicate with dealerships, repossession companies, tow companies, auctions, and attorneys; negotiate payment plans; issue required notices; ensure accurate credit reporting; oversee inventory control; cancel back-end products; file repo damage and secretion claims; verify and post auction proceeds; recommend further action (legal action and charge-off); and maintain vendor contracts.
Negotiate and coordinate settlements with insurance companies for total loss accounts; process and forward guarantee of titles; cancel back-end products and follow up with dealerships until received; process insurance payments; and file GAP and DPW claims.
Communicate with the personal representative and/or estate attorney for deceased accounts; file creditor’s claims and life insurance claims; process claim payments; review inventory and property information; and represent the credit union at estate hearings when necessary.
Obtain and verify proper insurance coverage; monitor reports to ensure premiums and refunds are posted; audit and maintenance accounts; file total loss claims; and process claim payments.
Act as backup for the Loss Prevention Support Specialist in the areas of Extensions, Reages , reports, and attending Court of Commons Pleas.
Continually explore different avenues of recovery.
Balance GLs; complete charge-off projections; prepare month-end reports and statistics for management to meet the deadline imposed.