Loss Prevention Officer

Stew Leonard's•Danbury, CT

9d•$19 - $22

About The Position

Stew Leonard’s, a family-owned and operated fresh food store founded in 1969, has locations in Connecticut, New York, and New Jersey. Stew’s earned its nickname, the “Disneyland of Dairy Stores” because of its country-fair atmosphere, with costumed characters and animated entertainment throughout the store that keep children entertained while parents shop. Position Description: Provide a safe and secure environment for our TEAM MEMBERS and customers. Implement and maintain shrink exposure controls. Work closely with store operations in order to decrease sales reducing activities. Investigate instances of loss in an effort to proactively reduce instances of further loss. Your day-to-day: Ensuring safety to all team members and customers Reporting all in store accidents to the proper departments Working as a team with other security officers Controlling traffic in a safe and orderly manner Provide exceptional customer service What you bring to the team: 1 – 2 years of basic security experience with a concentration in internal investigations Wicklander – Zulawski preferred Valid driver’s license required Organizational skills and attention to detail are a must Great customer service Full knowledge of CCTV equipment, loss prevention and investigative concepts and techniques. Windows PC based computer experience is essential Good oral communication Excellent work ethic Major Responsibilities: Monitor store for instances of customer theft and/or and internal loss. Apprehends and detains shoplifters. Investigate instances of internal loss and provide a detailed record of findings. Conducts interviews related to theft and instances of asset loss. Completes all apprehension records and reports. Educate Team Members on SHRINK control procedures. In conjunction with the Loss Prevention and Assistant Loss Prevention Manager: Monitors Front End/ Service Desk for Policy Violations; Observes cashier performance for adherence to procedures and informs operations of any violations; Monitors transactions for collusions and/or monetary theft; Evaluates cashier over/shorts for potential sales reducing activities; Spot checks store transfers, in-house deliveries, vendor receiving and credits as required; Assures adherence to internal security standards; Ability to be flexible in work schedule. Respond to issues requiring First Aid / CPR / AED. Occasional travel and frequent use of company vehicles. Working Conditions: Ability to work in extreme weather conditions (winter weather) This position requires frequent walking and standing and occasional exposure to weather Satisfy: Greet customers with a friendly smile and positive attitude, ensuring that each customer feels welcome and appreciated. Teamwork: Collaborate with team members to ensure the smooth operation of the store, offering assistance and support where needed. Excellence: Improve and maintain the efficiency of the store in order to reach success. Wow: Be a positive ambassador for the store, representing our S.T.E.W. values in all interactions with customers and team members. You are the biggest WOW!

Requirements

1 – 2 years of basic security experience with a concentration in internal investigations
Valid driver’s license required
Organizational skills and attention to detail are a must
Great customer service
Full knowledge of CCTV equipment, loss prevention and investigative concepts and techniques.
Windows PC based computer experience is essential
Good oral communication
Excellent work ethic
Ability to work in extreme weather conditions (winter weather)
This position requires frequent walking and standing and occasional exposure to weather

Nice To Haves

Wicklander – Zulawski preferred

Responsibilities

Monitor store for instances of customer theft and/or and internal loss.
Apprehends and detains shoplifters.
Investigate instances of internal loss and provide a detailed record of findings.
Conducts interviews related to theft and instances of asset loss.
Completes all apprehension records and reports.
Educate Team Members on SHRINK control procedures.
Monitors Front End/ Service Desk for Policy Violations
Observes cashier performance for adherence to procedures and informs operations of any violations
Monitors transactions for collusions and/or monetary theft
Evaluates cashier over/shorts for potential sales reducing activities
Spot checks store transfers, in-house deliveries, vendor receiving and credits as required
Assures adherence to internal security standards
Ability to be flexible in work schedule.
Respond to issues requiring First Aid / CPR / AED.
Occasional travel and frequent use of company vehicles.

Benefits

Family Oriented: We respect the personal balance between work and family with career opportunity and growth- over 80% of our managers have been promoted from within.
Benefits: High value, high quality Medical, Dental, and Vision coverage, 401 K plan, family & personal time, life insurance, and more!
Environment: Have you seen the Avocado Girls? Chiquita Banana? Or the singing Parrot?
Pay Day: We’re thrilled to offer our team members Dayforce Wallet – a new way to get paid. Say bye-bye to pay day and hello to pay your way. Get your pay as soon as you earn it, at no cost to you – It’s your money, why should you have to wait? Request your pay as you earn it.

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