Loss Prevention Officer - Full-Time - First and Second Shift Mix

PCH Hotels & Resorts•Mobile, AL

1d•Onsite

About The Position

At Battle House Hotel and Spa, a prestigious property within the Marriott family and part of the PCH Hotels & Resorts portfolio, we are seeking a dynamic and results-driven Loss Prevention Officer. This role is crucial in assisting the daily operation of the Loss Prevention Department, ensuring the safety and security of the hotel’s property and guests, and contributing to an unforgettable guest experience through unparalleled service in a charming, luxurious, and modern environment.

Requirements

Exceptional customer service skills

Responsibilities

Assist in the daily operation of the Loss Prevention Department.
Ensure the safety and security of the hotel’s property and guests by conducting regular patrols and security checks to detect and prevent fire hazards, theft, vandalism, and unauthorized entry.
Identify any unusual circumstances, watching for irregularities or safety violations and resolving safety hazards as they are found.
Respond to guest service calls promptly and professionally to ensure a positive guest experience.
Utilize advanced surveillance techniques, including state-of-the-art security cameras and technology, to ensure comprehensive coverage of all buildings, grounds, and work sites, deterring potential threats.
Conduct regular risk assessments and safety audits, identifying and promptly addressing potential hazards and vulnerabilities to maintain a secure environment for guests and staff.
Establish clear communication channels with local emergency services and collaborate with law enforcement agencies to enhance our emergency response capabilities.
Operate a digital incident reporting system to streamline documentation and follow-up on safety hazards, security breaches, or suspicious activities, enabling swift responses and resolutions.
Ensure a visible presence of security personnel throughout the property, fostering a sense of safety and providing proactive assistance to guests and associates.
Encourage security personnel to engage with guests in a friendly and approachable manner, creating a welcoming atmosphere while maintaining vigilant security measures.
Integrate cutting-edge access control systems to enhance security and safeguard restricted areas, effectively reducing the risk of unauthorized access.
Develop and communicate detailed incident response protocols for different scenarios, empowering security staff to respond swiftly and effectively in critical situations.