Loss Prevention Officer | On-Call

Corporate Office•San Diego, CA

3d•$27•Onsite

About The Position

At the Omni San Diego Hotel, On-Call Loss Prevention Officers play an integral role in delivering memorable experiences and creating guest loyalty. Loss Prevention Officers serve three vital functions at our hotel: 1) To help ensure the safety and wellbeing of our guests, associates and patrons. 2) To protect all hotel property and assets from theft and/or damage by maintaining a secure environment. 3) To act as an ambassador to guests by providing courteous service. As a Loss Prevention Officer you will assist guests and ensure guest safety during Padres home games.

Requirements

Must be able to work the Padres home game schedule.
Ability and willingness to work varied shifts including: nights, weekends, and holidays is required.
Ability to communicate effectively in spoken English is required.
Ability to move quickly if needed to respond to urgent situations is required.
Ability to communicate in a courteous manner, demonstrating diplomacy, tact and firmness is required.
High school diploma or GED is required.
All positions require that candidates are able to work a flexible schedule.

Nice To Haves

Experience within the hospitality industry and/or as a loss prevention officer is preferred.

Responsibilities

Help ensure maximum safety and security of guests, associates, and hotel at all times.
Protect hotel from admission of individuals not conducting legitimate business within the premises.
Assist with and respond appropriately to crowd control situations.
Follow established guidelines to defuse tense/potentially dangerous situations.
Report situations to colleagues in accordance with protocol.
Act as an ambassador for our guests and visitors displaying a courteous, tactful, and helpful demeanor.
Be firm in enforcing hotel policies and procedures.
Respond to emergency and first aid situations in a timely manner according to Omni standards and the law.
Comply with all Omni standards for confidentiality of guest and associate information.
Perform other duties as assigned.