Loss Prevention - Loss Prevention Officer

Ojai Valley Inn•Ojai, CA

About The Position

The Loss Prevention Officer provides a safe environment for guests and employees. Minimize opportunities for loss and damage. Act to deter any agent or element from jeopardizing persons or property in or about the resort. Respond to all emergency calls. Report safety and/or security issues to management and/or the authorities, based on severity. Write detailed incident reports on incidents, which occur, on property. Enforce resort policies that relate to safety & security in a guest friendly manner. STANDARD SPECIFICATIONS: Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the incumbent will possess the abilities or aptitudes to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves, other employees or guests.

Requirements

Minimum 1 yr experience in security, law enforcement, military or loss prevention
TIPS certified
CPR & First Aid Certification
Valid Driver License
No criminal record
Ability to effectively communicate in English verbally and written
Saflok certified
Exhibit strong and effective communication skills with people at all levels within and outside of the organization including but not limited to Fire, police and ambulance personal and Insurance professionals
Proven effective technical skills, computer literate
Proven ability to independently make solid decisions consistent with resort and department standard
Ability to work effectively with confidence in a crisis situation and work under pressure without the loss of composure. Ability to provide solid and effective decision-making in pressure filled situations. Effective interaction with angry guests and employees during pressure filled situations
Responsible for reviewing all incident reports compiled each day to ensure accuracy, content and follow-up
Ability to work cohesively with persons and departments as part of a team
Flexibility in shifts and days worked required, ability to assist where and when needed on any shifts
Ability to prioritize, organize and follow through tasks to completion
Ability to recognize suspicious human behavior that poses a threat to persons or property and provide appropriate response and direction to addressing and resolving
Ability to focus attention on details

Nice To Haves

EMT certified
Prior guest relations experience
Ability to communicate in a second language, Spanish preferred

Responsibilities

Maintain complete awareness of: Scheduled group activities and house count.
Resort facilities and services.
Hours of operation.
Facility layout.
Fire and emergency plans.
Departmental rules of conduct.
Maintain working relationships with outside agencies (i.e., police and sheriffs) to ensure cooperation and assistance where and when needed.
Oversee the handling of all emergency situations to ensure proper facilitation, follow through and management.
Resolve safety hazard situations provide recommendations for solutions and implement them when possible.
When and if needed respond to the scene of a guest/employee accident promptly; administer first Aid/C.P.R. in accordance to guidelines and comply with all departmental procedures; communicate specified information to E.M.S./medical personnel as required.
Report to scenes of vehicles accidents/thefts and document specified information, following department procedures.
Document, organize and store all lost and found items given to Security; document guest inquiries for lost items and coordinate return of lost items to guests in accordance with hotel procedures.
Make arrests in compliance with legal and hotel requirements.
Maintain confidentiality of all Security and hotel reports/documents; release information only to authorized individuals.
Vet and confirm access onto property while working a fixed post.
Promote positive relations with guests and employees alike
Must attend mandatory Loss Prevention meetings.