Loss Prevention Officer
About The Position
The Loss Prevention Officer ensure that all hotel guest, associates and hotel property are maintained in a safe and secure environment. They are responsible for providing security to hotel guests and associates while ensuring internal and external customer satisfaction. The Hotel Service Agent is also responsible for daily operational functions of the hotel such as the control, logging, and distribution of goods entering the hotel, responding to guest and associate emergencies, and enforcing hotel policies and procedures. Job Description Process guest and associate incident reports following Omni’s Standard Operating Procedures Provide security to the hotel and assist when needed Empathetically listen to guest and associate inquiries and provide appropriate responses Control, log and distribute goods entering the hotel Guest service support of guest room security features including electronic door locks, safes, etc. Maintain confidentiality of all guests, associates and hotel information Employ attention to detail in order to ensure security of guest room access Monitoring and registering back of house visitors
Requirements
- Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, management and co-workers, both in person and by telephone
- Ability to accurately and efficiently input information into computer systems
- Ability to work cohesively with co-workers both within and outside of your department
- Ability to use computer to write incident reports
- Ability to think clearly, quickly and make concise decisions
- Ability to prioritize, organize and follow up
- Ability to work well under pressure and remain calm during stressful situations
- Open availability including day, evening, weekends, and holidays is required
Nice To Haves
- First Aid/CPR Certification is preferred
Responsibilities
- Process guest and associate incident reports following Omni’s Standard Operating Procedures
- Provide security to the hotel and assist when needed
- Empathetically listen to guest and associate inquiries and provide appropriate responses
- Control, log and distribute goods entering the hotel
- Guest service support of guest room security features including electronic door locks, safes, etc.
- Maintain confidentiality of all guests, associates and hotel information
- Employ attention to detail in order to ensure security of guest room access
- Monitoring and registering back of house visitors
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
