Loss Prevention Officer (Hotel Emma)
About The Position
Primary Responsibilities: Patrol all areas of the property on an ongoing basis throughout the shift. Assist guests with room access and other safety and welfare issues as needed. Lock property entrances when required. Respond to accidents, contact EMS or administer First Aid/CPR as required. Assist guests/Associates during emergency situations and make the appropriate notifications to management Respond to fire alarms and coordinate efforts to locate the source of the alarm. Defuse guest/associate disturbances and report to appropriate management. Complete incident reports to document all Risk Management/Loss Prevention related incidents. Resolve safety hazard situations. Escort any unwelcome persons from the property without interrupting the orderly flow of property operation. Complete a Loss Prevention shift summary/daily activity report. Maintain confidentiality of all Loss Prevention and property reports/documents. Respond to general Maintenance and Housekeeping requests during overnight hours. Job Requirements: Education: High school diploma, General Education Degree or international equivalent required. Experience: Two or more years’ experience in loss prevention/risk management, preferably in a luxury hotel. Previous guest service and general computer experience required. Language Skills: Excellent knowledge of the English language is mandatory, as well as the ability to speak, read and write clearly and effectively.
Requirements
- High school diploma, General Education Degree or international equivalent required.
- Two or more years’ experience in loss prevention/risk management, preferably in a luxury hotel. Previous guest service and general computer experience required.
- Excellent knowledge of the English language is mandatory, as well as the ability to speak, read and write clearly and effectively.
Responsibilities
- Patrol all areas of the property on an ongoing basis throughout the shift.
- Assist guests with room access and other safety and welfare issues as needed.
- Lock property entrances when required.
- Respond to accidents, contact EMS or administer First Aid/CPR as required.
- Assist guests/Associates during emergency situations and make the appropriate notifications to management
- Respond to fire alarms and coordinate efforts to locate the source of the alarm.
- Defuse guest/associate disturbances and report to appropriate management.
- Complete incident reports to document all Risk Management/Loss Prevention related incidents.
- Resolve safety hazard situations.
- Escort any unwelcome persons from the property without interrupting the orderly flow of property operation.
- Complete a Loss Prevention shift summary/daily activity report.
- Maintain confidentiality of all Loss Prevention and property reports/documents.
- Respond to general Maintenance and Housekeeping requests during overnight hours.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
