Loss Prevention Officer

Nobu Hotel Chicago•Chicago, IL

13h•$20 - $24•Onsite

About The Position

Proactively monitors and patrols the property to provide a safe & secure environment for guests and employees and to minimize opportunities for loss or damage. Acts to deter any agent or element from jeopardizing persons or property in or about the hotel’s facilities. Serves as an emergency first responder for the property.

Requirements

High school diploma or equivalent vocational training certificate required.
Must have at least 1 year of security experience or equivalent knowledge.
Proficiency in computers & electronic devices required. Ability to type detailed incident reports and ensure accuracy of facts during interviews & investigations.
Ability to learn, utilize and communicate effectively via company issued communication devices.
Must be proficient in English both verbally and in writing. Must be easily understandable when speaking in English.
First Aid/ CPR certification preferred. Must be willing & able to obtain first aid/ CPR certification upon hire. Must have basic knowledge of local, state, federal laws, OSHA standards, Fire Code, & ADA Laws.
Must be customer-service oriented and have excellent hospitality skills.
This job will require you to stand for at least 6 hours per shift.

Nice To Haves

Some college or college degree preferred.
Previous hotel security experience strongly preferred.
Knowledge of additional language(s) preferred.

Responsibilities

Responds to emergency situations according to standard operating procedures.
Continuously patrols the property via walking & standing with mobile electronic devices, checking all designated points and document all actions taken in accordance with departmental standards. Work requires frequent activity outside & inside in all weather conditions.
Document all daily activity using security event tracking software.
Respond to dispatched calls for service & accommodate all guest requests promptly & courteously.
Communicate effectively via two-way radio.
Conduct investigations & interviews into theft or lost items, noise complaints, assaults, injury & illnesses, and other cases as assigned; complete documented incident reports in accordance with standard operating procedures.
Respond to the scene of guest/employee accidents promptly; administer first aid/CPR, and comply with all departmental procedures; communicate effectively specified information to emergency personnel as required.
Operate as a dispatch officer: Answer the departmental telephone in accordance with hotel standards. Promptly dispatch calls for service, emergencies, & fire alarms. Register all visitors & monitor loading dock operations. Complete required asset audits daily. Utilize email for receiving requests and sending notifications. Monitor 911 calls & dispatch accordingly.
Provide interdepartmental assistance upon request to ensure optimum service to guests.
Identify & resolve all safety hazards, fire code violations, & enforce OSHA compliance.
Monitor & operate surveillance camera software proactively & for investigating past incidents.
Type incident reports utilizing computer software programs, upload & attach photos and supporting documents before end of shift.
Adhere to & enforce all company policies, procedures, and service standards.
Deliver luggage, lost & found, amenities, & other items to guest & employees.
Provide security services for special events, VIPs, & celebrities in accordance with hotel standards.
Prepare & submit electronic work orders for maintenance & guest issues.
Operate various computer & mobile device software programs associated with property door locks, safes, Lost & Found, and other computer-based technology.
Confront trespassers, aggressors, assailants, thieves, & disorderly subjects safely and tactfully deescalate situations requiring Loss Prevention involvement.
Perform various other duties as directed by leadership that are consistent with the policies and procedures of the hotel.