Loss Prevention Officer- 2nd Shift

Omni Hotels & Resorts•Fort Worth, TX

1d•Onsite

About The Position

Responsibilities: Patrol hotel property to ensure the safety of guests and employees and to protect all hotel assets. Answer house calls to assist both guests and associates with respect to safety, security and hotel operations. Initiate and follow-up with all investigations of crimes committed against property and persons. Assist sick/injured guests or associates ensuring all documentation, reporting and witness statements have been completed within a timely manner. Initiate investigations, write incident and accident reports, monitor investigations to their timely conclusion and ensure appropriate follow-up with guests, visitors and employees, documenting all contacts. Maintain accurate records while performing basic duties including, but not limited to, camera monitoring, shift activity log, codebook and employee/guest interactions. Monitor/distribute visitor and vender access to the property by distributing visitor badges. Perform frequent bag checks for associates leaving the property. Escort and interact with special guests that need privacy when entering/exiting the hotel through heart of the house areas. Maintain confidentiality when dealing with sensitive guest or associate issues. Assist supervisor or director in checking alarm systems, safety and fire alarm systems and closely monitoring security of building doors, service areas, delivery areas and grounds. Assist hotel management in emergency situations by knowing all hotel safety procedures and leading/directing guests and associates to safety. Qualifications: One-year experience in a similar Loss Prevention role preferred. Experience in Loss Prevention in an upscale hospitality establishment preferred. Ability to become CPR and basic first aid certified. Good verbal/written communication skills with an ability to utilize Microsoft Office, email and be computer proficient. Attention to detail and excellent organizational skills. Maintain a professional business appearance, attitude, and performance. Must be able to work a flexible schedule including day, evening, weekends and holidays. ENVIRONMENT & POSITION ANALYSIS: Move, bend, lift, carry, push, pull, and place objects weighing up to 40 pounds without assistance. Stand, walk or sit for an extended period or for an entire work shift. Requires repetitive motion, including utilizing telephone/computer for an extended period or for an entire shift. TOOLS & EQUIPMENT: Desktop computer (Opera, Synergy, Visionline, Key control system, CCTV Monitors, and Microsoft Office), printer, telephone, copier, fax machine and scanner and push to talk radio.

Requirements

One-year experience in a similar Loss Prevention role preferred.
Experience in Loss Prevention in an upscale hospitality establishment preferred.
Ability to become CPR and basic first aid certified.
Good verbal/written communication skills with an ability to utilize Microsoft Office, email and be computer proficient.
Attention to detail and excellent organizational skills.
Maintain a professional business appearance, attitude, and performance.
Must be able to work a flexible schedule including day, evening, weekends and holidays.

Responsibilities

Patrol hotel property to ensure the safety of guests and employees and to protect all hotel assets.
Answer house calls to assist both guests and associates with respect to safety, security and hotel operations.
Initiate and follow-up with all investigations of crimes committed against property and persons.
Assist sick/injured guests or associates ensuring all documentation, reporting and witness statements have been completed within a timely manner.
Initiate investigations, write incident and accident reports, monitor investigations to their timely conclusion and ensure appropriate follow-up with guests, visitors and employees, documenting all contacts.
Maintain accurate records while performing basic duties including, but not limited to, camera monitoring, shift activity log, codebook and employee/guest interactions.
Monitor/distribute visitor and vender access to the property by distributing visitor badges.
Perform frequent bag checks for associates leaving the property.
Escort and interact with special guests that need privacy when entering/exiting the hotel through heart of the house areas.
Maintain confidentiality when dealing with sensitive guest or associate issues.
Assist supervisor or director in checking alarm systems, safety and fire alarm systems and closely monitoring security of building doors, service areas, delivery areas and grounds.
Assist hotel management in emergency situations by knowing all hotel safety procedures and leading/directing guests and associates to safety.