About the position
The Seasonal Loss Prevention Officer serves three vital functions at our hotel: 1) To ensure the safety & wellbeing of our guests, associates & patrons. 2) To protect all hotel property and assets from theft and/or damage by maintaining a secure environment and 3) Act as an ambassador to guests and associates alike, providing courteous service, information and follow-up on needs/requests. The Seasonal Loss Prevention Officer will interact with every Associate and every department. This is a job that not only requires the ability to handle and defuse difficult situations (including emergency situations) but also demands the highest levels of guest service according to Omni's impeccable 'five-star' standards.
Responsibilities
- Patrol the building during rounds around the hotel
- Protects hotel from admission of undesirables and others not conducting legitimate business within the premises
- Follow established guidelines to defuse tense/potentially dangerous situations without placing undue risk to the officer and other associates/guests
- Know when and how to report situations to the Police
- Know when and how to report situations to the Executive Committee and General Manager. Know which types of situations, (example: paramedics called or a life safety issue, violence, significant injury requiring hospitalization, etc) require immediate notification
- Perform 'Guest assists'
- Write incident reports and daily log reports according to Omni standards, employing effective 'neutral' communication standards in a brief, yet informative style
- Conducts internal investigations into lost property, missing items, associate incidents
- Conduct associate accident/injury investigations according to Omni standards, filing all necessary reports in a timely manner and 'getting to the essential heart of the matter' as it relates to causes and follow-ups
- Conduct guest/visitor accident/injury investigations
- Ensure that all communication to guests and associates, especially during the course of an investigation follow Omni standards for not admitting liability
- Ensure that you follow all Omni standards for dealing with the media
- Performs dispatch duties
- Respond to emergency response & first aid situations in a timely manner according to Omni standards and the law. Ensure appropriate emergency responders are notified as need
- Fire alarm control and programming
- Monitor CCTV
- Be able to retrieve CCTV footage as needed to aid in investigations
- Understand and comply with all Omni standards for confidentiality of guest and associate information
- Conduct Lost & found inventory control
- Conduct safety inspections and ensure all unsafe actions and areas are addressed immediately
- Respond appropriately to 'crowd control' situations
- Control and monitor internal theft and package policies and conduct bag inspections
- Ensures maximum guest, associates, and hotel safety and security at all times
- Act as an ambassador for our guests and visitors displaying a courteous, tactful, and helpful demeanor but be firm in enforcing hotel policies and procedures
- Reports in writing on all activities during each shift before leaving the hotel, with oral reports and emergency notifications delivered as directed by the established Security procedures
- Other duties as assigned
Requirements
- Must be able and willing to work varied shifts including: overnight shifts, weekends, and holidays.
- Must have the ability to satisfactorily communicate in English both verbally and written with guests/visitors, management and co-workers to their understanding.
- Must be able to communicate in a courteous manner, demonstrating diplomacy, tact and firmness (when necessary).
- Must have the ability to provide legible communication and directions.
- Must be comfortable using computers and established software to look-up information and file/retrieve reports.
- Must be able to type at least 25 wpm.
- Must be able to stand and walk for long periods of time and move quickly when needed to respond to urgent situations.
- Clear and concise writing skills are required.
- Quick decision-making skills are required.
- Must maintain CPR and AED certification upon hire.
Nice-to-haves
- Experience within the hospitality industry and/or experience as an officer in a closely related industry is preferred.
- Guard Card preferred.
- High school graduate or GED is preferred.
Benefits
- Pay: $25.30 per hour. The pay scale provided is a range that Omni Hotels & Resorts reasonably expects to pay. Actual compensation offered may fluctuate based on a candidate's qualifications and/or experience.
- Omni Hotels & Resorts is an equal opportunity employer - vets/disability.
