Loss Prevention Officer I

Albertsons Companies•Melrose Park, IL

About The Position

Are you ready to take the next step in your career? Join us for an exciting opportunity at Albertsons Companies, where innovation and customer service go hand-in-hand! At Albertsons Companies, we are looking for someone who’s not just seeking a job, but someone who wants to make an impact. In this role, you’ll have the opportunity to lead, innovate, and contribute to the growth of a company that values great service and lasting customer relationships. This position offers the chance to work in a fast-paced, dynamic environment that’s constantly evolving. Albertsons Companies is at the forefront of the revolution in retail. Committed to innovation and fostering a culture of belonging, our team is united with a unique purpose: to bring people together around the joys of food and to inspire well-being. We want talented individuals to be part of this journey! Locally great and nationally strong, Albertsons Companies (NYSE: ACI) is a leading food and drug retailer in the U.S. We operate over 2,200 stores, 1,732 pharmacies, 405 fuel centers, 22 distribution facilities, and 19 manufacturing plants across 34 states and the District of Columbia. Our well-known banners include Albertsons, Safeway, Vons, Jewel-Osco, ACME, Shaw’s, Tom Thumb, United Supermarkets, United Express, Randalls, Albertson’s Market, Pavilions, Star Markets, Market Street, Carrs, Haggen, Lucky, Amigos, Andronico’s Community Markets, King’s, Balducci’s, and Albertson’s Market Street. Our vision is to be a retail leader admired for national strength with deep local roots, offering an easy, fun, friendly, and inspiring experience, no matter how customers choose to shop with us. We celebrate the rich diversity of the communities we serve, and strive to create a workplace where everyone has equal access to opportunities and resources, and can fully contribute to their and our company’s success. Bring your flavor Building the future of food and well-being starts with you. Join our team and bring your best self to the table.

Requirements

Customer Service experience required
Proficient computer skills including Microsoft Office and Security CCTV System Knowledge required
Ability to work independently/ability to work through a situation in the absence of the Loss Prevention Supervisor
Sound judgment in decision making and problem solving.
Strong conflict resolution skills
Ability to work effectively with all levels of associates and management
Strong interpersonal skills
Ability to lead and influence others
High degree of initiative; proven team player, excellent customer service skills
Excellent written and verbal communication skills
Must be able to manage confidential information
Must be able to multitask

Responsibilities

Supervises and monitors access system, intrusion/fire alarms, emergency phones and CCTV system
Manages all incoming telephone communications from complex
Responsible for communicating emergency information to DC Security Operations
Maintains an activity log documenting all information relevant to tasks performed
Reviews all shift paperwork for completeness and accuracy, also responsible for the proper filing of all shift paperwork
Maintains records, and creates access related to the complex card access system
Conducts maintenance audits of security equipment i.e., CCTV, alarm systems etc.
Assist with Security Investigations and provide detailed information to DC Management regarding card access and CCTV video.
Documents all Loss Prevention activities at the gates/lobbies as required by established Loss Prevention procedures
Completes incident reports to document Security Loss Prevention related issues. Forwards reports to Security management/Supervision for follow up.
Responsible for emergency notification to Police and Fire departments, and dispatching security personnel for emergency response.
Monitors Yard Management System (PINC) making needed adjustments
Monitors and adjusts all inbound and outbound complex traffic, using Google Documents
Performs other related duties as assigned
Answer telephone calls, tactfully handle inquiries and transfer to appropriate party

Benefits

Competitive wages paid weekly
Associate discounts
Health and financial well-being benefits for eligible associates (Medical, Dental, 401k and more!)
Time off (vacation, holidays, sick pay). For eligibility requirements please visit myACI Benefits [https://urldefense.com/v3/__https:/myaci-benefits.com/__;!!K1aXqncla1X7G90AkdLmCg!rAQQIgK5qTHEOZimihiTu-Cq5CqDd5yTyDy2Md9yy2X9n5N5-LNd_VFz-Ph78hdScxWtyckceXfHreYVJ1PsQk_8tfijDVHG5g$]
Leaders invested in your training, career growth and development
An inclusive work environment with talented colleagues who reflect the communities we serve

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