Loss Prevention Manager Global Security Operations Center (GSOC)

New Balance

108d

About The Position

This working manager position is responsible for overseeing security activities and day to day LP operations for the New Balance Global Operations Center under the general direction of the Loss Prevention Operations Manager. This position is based at the New Balance Headquarters. They will be responsible for leading and training a dedicated staff in receiving and processing incoming calls, along with monitoring, dispatching, and documenting security alarms. This position supports all NB departments.

Requirements

• Requires a minimum of an Associate’s Degree with a BA preferred.
• Minimum of 5 -7 years security experience, preferably in a control center setting, plus three years of supervisory experience required.
• Training experience a plus.
• Training in security and safety aspects of industrial required.
• Must be proficient in a variety of Loss Prevention (Security and Fire Protection) regulations.
• Requires excellent communication skills and the ability to speak or understand Spanish is an advantage.
• Familiar with CCTV, Access Control, and alarm equipment.
• Must have PC experience with extensive knowledge of Word and Excel.
• Some knowledge of CAD helpful.
• Current EMT or First Aid/CPR Certification helpful.
• Valid driver’s license.
• Will be on call 24/7 via cell phone and will be a member of the Emergency Response Team.
• Experience providing excellent customer service while handling a high volume of customer calls for service.

Responsibilities

• Manage GSOC Operators for a 24/7 operation.
• Leads implementation of GSOC buildout (infrastructure design, software selection, systems integration, operational processes).
• Oversees work in a 24/7 environment monitoring various information systems, CCTV feeds, and alarm systems.
• Develops and/or revise operation center processes, protocols, and systems.
• Works with the Loss Prevention Operations Manager to identify process and quality improvements.
• Provides back-up support, and on-call function as necessary to mitigate any scheduling conflicts.
• Responsible for scheduling operator shifts and any shift coverage.
• Communicate security issues or emergency situations by escalating information to department leadership, local law enforcement, emergency services, such as EMT, Fire Departments, etc.
• Develops the capabilities of the GSOC.
• Oversee the maintenance and deployment of a GSOC knowledge management dashboard (ex. SharePoint site or another tool).
• Serves as final approver for mass notifications/critical incident communications.
• Conducts shift briefings to provide all updates, assignments, training, and ensuring operational continuity.
• Ensure Loss Prevention Officers respond to all emergencies: medical, fire, hazardous materials, natural disasters, and accidents.
• Provides information and tactical recommendations to leadership during incidents.
• Evaluates and processes information received from all available sources, and respond with appropriate communication, analytic reporting, and incident response procedures.
• Delivers timely metrics on performance, output, outcomes, and impact.
• Ensure proper management of situations of a sensitive nature and maintain company’s confidentiality and information security practices.
• Manages the schedule of a 24x7x365 call center.
• Provides training, support, and supervision of assigned personnel in the GSOC.
• Provides administrative support to include payroll duties, personnel tracking, scheduling, training, etc.

Benefits

• Comprehensive traditional benefits package including three options for medical insurance as well as dental, vision, life insurance and 401K.
• Opportunities for online learning and development courses.
• Tuition reimbursement.
• $100 monthly student loan support.
• Various mentorship programs.
• Yearly $1,000 lifestyle reimbursement.
• 4 weeks of vacations.
• 12 holidays.
• Generous parental leave.
• Flexible Work Schedule.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree